Tracey Robinson Email & Phone Number
Head of Customer AI @ NAB
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Tracey Robinson Location
- Sydney, NSW, AU
Tracey Robinson Work
- Head of Customer AI @ (June 2026 - Present)
- Head of Artificial Intelligence @ (November 2025 - May 2026)
- AI Strategy and Product Consultant | CX-Focused | Enterprise AI Enablement @ Self-employed (March 2025 - November 2025)
- Executive Director - Digital AI Product Management - Conversational AI (Team Fargo) @ (February 2020 - March 2025)
- Director of Cognitive Implementation AMELIA, North America @ (January 2019 - February 2020)
- Cognitive Director of Delivery and Operations AMELIA - Europe and Latam @ (December 2017 - December 2018)
- Cognitive Engagement Manager @ (June 2017 - December 2017)
- Client Engagement Manager @ (July 2016 - June 2017)
- Operational Risk Management Advisor and Innovation Partner @ (January 2016 - July 2016)
- Operational Risk Management Advisor and Innovation Partner @ (September 2013 - June 2016)
- Founder, Business Development @ TLR Sports Massage & Fitness (July 2011 - February 2014)
- Strategic Intelligence Analyst, Risk Consultant @ (January 2013 - September 2013)
- Project Manager @ (December 2012 - March 2013)
- Strategic and Tactical Intelligence (Data Science) Analyst and Education Development Officer @ (February 2006 - May 2012)
- Various Roles: Intelligence (Data Science) and Education Development Officer, General Duties @ (January 2001 - January 2005)
Tracey Robinson Education
- University of South Australia
Graduate Certificate in Business (Digital Transformation) (Digital Transformation)
2025-2025 - Udacity
AI Product Manager Nanodegree Program (AI Product Management)
2020-2020 - Charles Sturt University
Advanced Diploma Public Safety (Criminal and Strategic Intelligence) (Risk and safety Management)
2006-2012 - Charles Sturt University
Diploma of Policing Practice (Criminal Justice/Police Science)
2001-2003 - Australian College Massage
Diploma Remedial Massage (Sports Injury Management)
2000-2001
Tracey Robinson Skills
- Prompt Engineering
- Change Management
- Artificial Intelligence (AI)
- Conversational AI
- Business Transformation
- Business Process Improvement
- Business Management
- Digital Strategy
- Data Analysis
- Project Management
- Program Management
- Automation
- Data Science
- Product Management
- Product Lifecycle Management
- Machine Learning
- Risk Analysis
- conversational artificial intelligence
- Business Strategy
- Strategy
- Customer Experience
- Emerging Technologies
- Product Innovation
- Agile Methodologies
- Software as a Service (SaaS)
- Jira
- Problem Solving
- Design Thinking
- Organizational Development
- Critical Thinking
- Cross-functional Team Leadership
- Management
- Customer Service
- Leadership
- Innovation Management
- Systems Thinking
- Technology Solutions Design
- Trusted Business Advisor
- Turn Around Management
- Diversity & Inclusion
- strategic risk
- AI strategy
- workforce design
- Operating Models
- Natural Language Processing (NLP)
- FinTech
- Product Life Cycle
- Technology Implementation
- Software Product Management
- Chatbot Development
- Research And Data Analyst
- Criminal Intelligence
- Contingency Planning
- Stakeholder Management
- Strategic Partnerships
- Intelligence
- Public Safety
- Behavioral Insights
- Strategic Intelligence
- Business Analysis
- Risk Management Framework
- Counterterrorism
- Strategic Planning
- Innovation Leadership
- Risk Assessment
- Business Continuity
- Risk Management
- Marketing
- Crime Analysis
- Crisis Management
- Training
- Facilitation
- Policy
- Emergency Management
- Security Management
- Law Enforcement
- Criminal Investigations
- Business Intelligence
- Intelligence Analysis
- SQL
- Coaching
- Intelligence Operations
- Crime Prevention
- Private Investigations
- Loss Adjusting
- Robotic Process Automation Rpa
- Cross Functional Team Leadership
- Police
- Assessment
- Natural Language Processing Nlp
- Security
- Turnaround Experience
- Talent Management
- Public Policy
- Operations Management
- Budget Management
- Diversity
- Operational Risk Management
- Investigation
- Diversity and Inclusion
- Cognitive Computing
- Equality And Diversity
- Artificial Intelligence Ai
- Software As A Service Saas
- Research And Development R&D
- Customer Advisory Boards
- Engagement Management
- Physical Security
- Influencer
- Protection
- Complexity Management
- Research and Development
- Robotic Process Automation
- Artificial Intelligence
- Software as a Service
- Natural Language Processing
Tracey Robinson Summary
- Tracey Robinson, based in Sydney, NSW, AU, is currently a Head of Customer AI at NAB. Tracey Robinson brings experience from previous roles at Atturra, Self-employed, Wells Fargo and IPsoft. Tracey Robinson holds a 2025 - 2025 Graduate Certificate in Business (Digital Transformation) in Digital Transformation @ University of South Australia. With a robust skill set that includes Prompt Engineering, Change Management, Artificial Intelligence (AI), Conversational AI, Business Transformation and more. Tracey Robinson has 4 emails and 5 mobile phone numbers on RocketReach.
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