Tracey Johnson Location
Saint Paul, MN, US
Tracey Johnson Work
- 2024 - 2026 Senior Workforce Management Leader - Treasury Services Contact Center @ Federal Reserve Bank of Minneapolis
- 2023 - 2024 Senior Workforce Management Leader - Customer Experience Center @ Allina Hospitals & Clinics
- 2020 - 2022 Senior Director - Business Transformation, Contact Center Workforce Management @ Optum
- 2017 - 2020 Senior Director, Financial Advisory Sales and Service Contact Center Operations @ Prudential Financial
- 2016 - 2017 Director, Contact Center Workforce Management and Capacity Planning @ Allianz Life
- 2015 - 2016 Director, Contact Center Workforce Management and Capacity Planning @ The Hartford
- 2014 - 2015 Contact Center Director @ Cognosante
- 2009 - 2014 Director, Call Center Workforce Management @ UnitedHealth Group
- 2006 - 2008 Vice President, Brokerage Services Call Center @ Wells Fargo
- 1996 - 2006 Director - Financial Services Contact Center @ Financial Services Company
Tracey Johnson Education
- University of Illinois at Urbana-Champaign - College of Business
Bachelor of Science, Finance
Tracey Johnson Skills
- Training
- Presentations
- Executive Leadership
- Demand Planning
- Teamwork
- Project Management
- Business Development
- Team Building
- Budgeting
- Relationship Building
Tracey Johnson Summary
Tracey Johnson, based in Saint Paul, MN, US, is currently a Workforce Management Executive at Krasan Consulting Services. Tracey Johnson brings experience from previous roles at Federal Reserve Bank of Minneapolis, Allina Health, Optum and Prudential Financial. Tracey Johnson holds a Bachelor of Science, Finance @ University of Illinois at Urbana-Champaign - College of Business. With a robust skill set that includes Training, Presentations, Executive Leadership, Demand Planning, Teamwork and more. Tracey Johnson has 2 emails and 2 mobile phone numbers on RocketReach.
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