Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it’s so easy to promise.
This is ‘distance race’ thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it’s inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we’ve long-since made a decision to embrace this long-term thinking, not just when it’s easy, but every day, in everything we do, for every customer and every employee. We don’t do it because we’re nice people, though we like to think we are. We do it because it’s good business, and that the reputation we’ve built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres
Chairman & Chief Executive Officer
NIBCO INC. is a recognized industry leader of flow control solutions to the residential and commercial construction, institutional, industrial, fire protection and irrigation markets. Founded in Northern Indiana, NIBCO has a manufacturing history that spans more than 114 years and has operated under four, positioning itself for a fifth, generations of family leadership and employee ownership.
For over a century Charlotte Pipe and Foundry Company has been manufacturing pipe and fittings, employing more than 1500 loyal, hard-working Americans. All of our products are proudly made in the USA. We manufacture the industry's broadest range of standard and specialty DWV products, including cast iron and plastic pipe and fittings. We are the only manufacturer that offers a system of ABS, PVC, CPVC, cast iron, FlowGuard Gold®, ChemDrain®, and Charlotte Pipe Edge HP Iron™ pipe and fittings for both residential and commercial plumbing systems.
Charlotte Pipe is headquartered in Charlotte, NC, and has seven plant locations across the United States. Combining modern technology with a century of craftsmanship and experience, Charlotte Pipe has a proud legacy of commitment to the industry and its customers. The company is guided by the philosophy of its founder - produce the best possible product and provide the best possible service for the customer.
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