Topaz Services- Hotel Contact Center Information

Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay. WHAT WE DO: 🏨 Our Reservation Sales Agents act as an extension of a hotel’s in-house team, allowing the front desk to focus on the guests in front of them. 🏨 Answer calls 24/7/365- Callers will always reach a highly trained, friendly agent, ready to welcome your future guest by focusing solely on them. 🏨 Convert calls into booking by creating a genuine connection with callers- our conversion rate is 90% of bookable calls. 🏨 Have knowledge of a hotel’s unique brand and story; our Reservation Sales Agents can answer questions about what is open in the area as well as what amenities they are sure to enjoy. RESERVATION TECHNOLOGY SERVICES: ✅ Our C5 Universal Call Center Agent Interface easily integrates into popular CRS systems. ✅ C5 encourages a more curated way of presenting information to an agent allowing for a quick response to questions from your caller. TESTIMONIALS: "We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’s successful efforts in call conversion consistently brings more revenue to our bottom line." Bashar Wali, Provenance Hotels "Topaz Services has proven to be an invaluable partner with a significant contribution to the success of our property. Their ability to adapt to the unique needs of our property is unparalleled." Gary Glodowski, Sydell Group HOTEL PARTNERS: Pacifica Hotels, Provenance Hotels, Luxe Hotels, joie de vivre Hotels, Point Hospitality, Proper Hotels, Kimpton Hotels CONTACT: http://topazservices.com 877-474-2525