Tony Vuong Email & Phone Number
Senior Customer Support Delivery Manager - US Federal Government @ ServiceNow
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Tony Vuong Location
- Chula Vista, CA, US
Tony Vuong Work
- Senior Customer Support Delivery Manager - US Federal Government @ (January 2020 - Present)
- Director of Business Development (And Asian Marketing) @ (January 2019 - January 2020)
- Global Customer Service, Support and Account Management Consultant @ TGC Services (January 2017 - January 2018)
- Director, Global Customer Support - Customer service representatives, Level 1 engineers and Logistics @ DataDirect Networks (August 2013 - August 2016)
- Sr Global Customer Support Manager - Customer service representatives, Level 1 engineers and Logistics @ DataDirect Networks (February 2013 - August 2013)
- Sr. (eSAM) Enterprise Support Account Manager and Customer Advocate @ DataDirect Networks (June 2012 - August 2013)
- e-SAM (Customer Advocate) and Global Customer Support Manager - Customer service representatives @ DataDirect Networks (June 2012 - August 2013)
- Global Customer Support Manager - Customer service representatives and Logistics and Sr. e-SAM @ DataDirect Networks (November 2012 - February 2013)
- Senior Service Delivery Manager (SAM) and Customer Advocate - Top Accounts - Oracle US @ (January 2010 - June 2012)
- Sr. Enterprise Support Account Manager and Cu Advocate - N. America Western Region and Federal and Canada @ (January 2010 - October 2011)
- Sr. Critical Situation Manager and Escalation Manager - Sun Support Services - North America Region @ (June 2002 - May 2009)
- Sr. Business Escalation Leader @ (June 2000 - June 2002)
- Project Manager @ (April 1998 - May 2000)
Tony Vuong Education
- San Francisco State University
Bachelor of Science (Marketing)
1996 - Lowell High School
High School Diploma (College Prep)
1986-1990 - University of Phoenix
MBA (Business Administration)
Tony Vuong Skills
- Enterprise Software
- CRM
- Management
- Business Intelligence
- Security
- Leadership
- Storage
- Service Delivery
- VMware
- Servers
- Databases
- Oracle
- Customer Satisfaction
- Technical Support
- Virtualization
- Operating Systems
- Unix
- Cloud Computing
- Integration
- SaaS
- SAN
- Troubleshooting
- Consensus Building
- Program Management
- Disaster Recovery
- Data Center
- Hardware
- Business Strategy
- Pre-sales
- Professional Services
- Storage Area Networks
- Customer Support
- Pre Sales
- Strategy
- Microsoft Excel
- Engineering
- Support
Tony Vuong Summary
- Tony Vuong, based in Chula Vista, CA, US, is currently a Senior Customer Support Delivery Manager - US Federal Government at ServiceNow. Tony Vuong brings experience from previous roles at Viejas Casino & Resort, TGC Services and DataDirect Networks. Tony Vuong holds a Bachelor of Science in Marketing @ San Francisco State University. With a robust skill set that includes Enterprise Software, CRM, Management, Business Intelligence, Security and more. Tony Vuong has 2 emails and 1 mobile phone numbers on RocketReach.
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