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Tony Ferrante Location
Reno, NV, US
Tony Ferrante Work
2021 -now Quality Manager, Zazzle @
2017 -2021 Customer Quality Analyst III @
2015 -2016 Learning and Development Manager @
2014 -2015 Service Center Manager @
2007 -2013 Senior Operations Analyst @
Tony Ferrante Education
Archbishop Mitty High
Diploma (College/University Preparatory and Advanced High School/Secondary )
De Anza College
AA, Business Administration and Management, General (Business Administration and Management, General)
Tony Ferrante Skills
Customer Service Management
Training and Development (HR)
Employee Training
Interpersonal Skills
Contact Center Operations
Auditing
Customer Retention
Communication
Data Analysis
Business Intelligence (BI)
Emotional Intelligence
Influence Others
Customer Service
Process Improvement
Call Center
Team Building
Customer Experience
Management
Inventory Management
Sales
Customer Satisfaction
Cross-functional Team Leadership
Retail
Microsoft Office
New Business Development
Performance Management
Leadership
Forecasting
Sales Management
Purchasing
Business Analysis
Change Management
Team Leadership
Contract Negotiation
Product Management
Product Development
Operations Management
Call Centers
Program Management
Analysis
Budgets
CRM
Marketing
Human Resources
Vendor Management
Training
Software as a Service (SaaS)
Coaching
Project Management
Strategic Planning
Tony Ferrante Summary
Tony Ferrante, based in Reno, NV, US, is currently a Quality Manager, Zazzle at Zazzle. Tony Ferrante brings experience from previous roles at IGT, Arvato Bertelsmann North America, Mitel and Intuit. Tony Ferrante holds a Diploma in College/University Preparatory and Advanced High School/Secondary @ Archbishop Mitty High. With a robust skill set that includes Customer Service Management, Training and Development (HR), Employee Training, Interpersonal Skills, Contact Center Operations and more. Tony Ferrante has 3 emails and 1 mobile phone numbers on RocketReach.
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