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Tony Ferrante Location
Reno, NV, US
Tony Ferrante Work
Quality Manager, Zazzle @ (April 2021 - Present)
Customer Quality Analyst III @ (May 2017 - April 2021)
Learning and Development Manager @ (June 2015 - December 2016)
Service Center Manager @ (January 2014 - June 2015)
Senior Operations Analyst @ (December 2007 - September 2013)
Tony Ferrante Education
Archbishop Mitty High
Diploma (College/University Preparatory and Advanced High School/Secondary )
De Anza College
A (Business )
Tony Ferrante Skills
Customer Service Management
Training and Development (HR)
Employee Training
Interpersonal Skills
Contact Center Operations
Auditing
Customer Retention
Communication
Data Analysis
Business Intelligence (BI)
Emotional Intelligence
Influence Others
Customer Service
Process Improvement
Call Center
Team Building
Customer Experience
Management
Inventory Management
Sales
Customer Satisfaction
Cross-functional Team Leadership
Retail
Microsoft Office
New Business Development
Performance Management
Leadership
Forecasting
Sales Management
Purchasing
Business Analysis
Change Management
Team Leadership
Contract Negotiation
Product Management
Product Development
Operations Management
Call Centers
Program Management
Analysis
Budgets
CRM
Marketing
Human Resources
Vendor Management
Training
Software as a Service (SaaS)
Coaching
Project Management
Strategic Planning
Tony Ferrante Summary
Tony Ferrante, based in Reno, NV, US, is currently a Quality Manager, Zazzle at Zazzle. Tony Ferrante brings experience from previous roles at IGT, Arvato Bertelsmann North America, Mitel and Intuit. Tony Ferrante holds a Diploma in College/University Preparatory and Advanced High School/Secondary @ Archbishop Mitty High. With a robust skill set that includes Customer Service Management, Training and Development (HR), Employee Training, Interpersonal Skills, Contact Center Operations and more. Tony Ferrante has 3 emails and 1 mobile phone numbers on RocketReach.
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