Tony Aceto Email & Phone Number
VP, Call Center Operations @ Cosán Group
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Tony Aceto Location
- Saint Petersburg, FL, US
Tony Aceto Work
- VP, Call Center Operations @ (July 2026 - Present)
- Director of Member Service @ (August 2023 - September 2024)
- Senior Director of Patient Experience @ (August 2022 - December 2022)
- Director of Customer Service @ (April 2016 - August 2022)
- AVP of Member Service @ (January 2015 - January 2016)
- Contact Center Manager @ (January 2012 - January 2014)
- Operations Manager @ (January 2011 - January 2012)
- Senior Director of Operations @ (January 2007 - January 2011)
- Customer Service Department Manager @ (January 2005 - January 2007)
- Customer Service Senior Manager @ (January 1996 - January 2005)
Tony Aceto Education
- University of Phoenix
Bachelor of Science (Business Management)
Tony Aceto Skills
- Business Analysis
- Business Operations
- Business Process Improvement
- CRM
- Change Management
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Employee Engagement
- Employee Relations
- Healthcare
- Human Resources
- Human Resources (HR)
- Leadership
- Management
- Medicare
- Microsoft Office
- Operational Excellence
- Operations Management
- Patient Engagement
- Performance Management
- Process Improvement
- Program Management
- Service Quality
- Strategic Planning
- Strategic Vision
- Strategy
- Team Building
- Training
- Vendor Management
- Vendor Relations
- Attrition
- HRIS
- Performance Metrics
- Site Operations
- Recognition Awards
- Operations
- Collections
- Customer Relationship Management Crm
- Competitive Advantage
- Facets
- Team Leadership
- Operation Efficiencies
- Recruiting
- Marketing
- Business Acumen
- Service Delivery
- Routing
- Saint
- Quality Management
- Union
- History
- Escalation
- Education
- Case Management
- Prospect
- Customer Surveys
- Office Support
- Records Management
- Emotional Intelligence
- Cost Reduction
- PowerPoint
- Service Levels
- Public Speaking
- Workday
- Resources
- Credit
- Sales
- HR
- Quality Assurance
- IVR
- High Performance Teams
- Staffing Plans
- Hiring
- Customer Relationship Management
- Resource Management
- Oversight
- Cloud Computing
- Work Processes
- Coaching
- Organizational Effectiveness
- Consultative Selling
- Human Resources Hr
Tony Aceto Summary
- Tony Aceto, based in Saint Petersburg, FL, US, is currently a VP, Call Center Operations at Cosán Group. Tony Aceto brings experience from previous roles at Molina Healthcare, Better Health Group, Centene Corporation and Partners Federal Credit Union at The Walt Disney Company. Tony Aceto holds a Bachelor of Science in Business Management @ University of Phoenix. With a robust skill set that includes Business Analysis, Business Operations, Business Process Improvement, CRM, Change Management and more. Tony Aceto has 3 emails and 1 mobile phone numbers on RocketReach.
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