Director of Customer Concierges @ (November 2023 - December 2024)
Customer Experience Specialist @ (October 2018 - November 2023)
Implementation and Configuration Analyst @ (March 2017 - October 2018)
Call Center Lead (Supervisor) @ (January 2015 - March 2017)
Team Lead @ (March 2014 - January 2015)
Patient Advocate @ (August 2013 - March 2014)
Client Care Coordinator @ (July 2011 - March 2013)
Head Receptionist @ Oak Mountain Animal Hospital (November 2006 - July 2011)
Toni Shields Education
West Georgia Technical College
Associate’s Degree (Accounting)
2007-2009
Toni Shields Skills
Customer Service
Healthcare Information Technology
Quality Assurance
Management
Leadership
u.s. Health Insurance Portability and Accountability Act
Microsoft Excel
Employee Training
Salesforce.com
Cisco Systems Products
Interviewing
Employee Learning and Development
System Configuration
Team Building
Toni Shields Summary
Toni Shields, based in Carrollton, GA, US, is currently a Proposal Manager at GreenCourt Legal Technologies, LLC. Toni Shields brings experience from previous roles at GreenCourt Legal Technologies, LLC and Greenway Health. Toni Shields holds a 2007 - 2009 Associate’s Degree in Accounting @ West Georgia Technical College. With a robust skill set that includes Customer Service, Healthcare Information Technology, Quality Assurance, Management, Leadership and more. Toni Shields has 1 emails and 2 mobile phone numbers on RocketReach.
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