Tom Wilson Email & Phone Number
Associate Director - Software Development @ Verizon (Past)
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Tom Wilson Location
- Haines City, FL, US
Tom Wilson Work
- Associate Director - Software Development @ (December 2023 - July 2024)
- Sr Manager, Conversational Systems and Agent Desktop Devlopment @ (January 2022 - December 2023)
- Sr Manager, Conversational Systems and Agent Desktop Devlopment @ (February 2020 - January 2022)
- Sr. IVR Architect @ (February 2017 - February 2020)
- Self Sevice Practice Manager @ (February 2016 - January 2017)
- Sr IVR Developer @ (September 2014 - February 2016)
- Team Lead - IVR and Application Systems Analyst - Specialist @ (June 2010 - September 2014)
- Specialist III, IVR @ (November 2007 - June 2010)
- Developer II @ (June 2006 - November 2007)
- Specialist II @ (September 2003 - June 2006)
- Operations Analyst @ (January 2003 - January 2003)
Tom Wilson Education
- Colorado Technical University
Computer Programming (Specific Applications)
2011-2015 - Ridge Technical Center
Technical Diploma (Accouting, Business Computer Programming,)
1996-1998 - Western Carolina University
Quantium Mechanics
1997-1997
Tom Wilson Skills
- IVR
- Telecommunications
- Software Development
- Integration
- Call Centers
- Vendor Management
- SDLC
- VXML
- Visio
- Avaya Technologies
- Avaya Experience Portal
- Avaya Elite Multichannel
- Nuance
- Speech Recognition
- CTI
- Java
- Tomcat
- SOAP
- Requirements Analysis
- Software Documentation
- Requirements Gathering
- Call Routing
- .NET
- Databases
- System Deployment
- Call Center
- Avaya
- Routing
- Genesys
- SharePoint
- Business Analysis
- SQL
- WebSphere Message Broker
- Business Requirements
- Microsoft SQL Server
- WebSphere Application Server
- VB.NET
- VoIP
- TCP/IP
- Business Objects
- Genesys Voice Portal
- SOA
- Systems Analysis
- Enterprise Architecture
- Convergsys Voice Portal
- Avaya Breeze
- SIP
- Avaya Enagement Development Platform
- Troubleshooting
- LumenVox
- Nortel
- Net
- Gvp
- Aspect Acd
- Web Services
- Training
- Grxml
- Architecture
Tom Wilson Summary
- Tom Wilson, based in Haines City, FL, US, was previously a Associate Director - Software Development at Verizon. Tom Wilson brings experience from previous roles at Verizon, TracFone Wireless, Inc. and Arrow Electronics. Tom Wilson holds a 2011 - 2015 Computer Programming in Specific Applications @ Colorado Technical University. With a robust skill set that includes IVR, Telecommunications, Software Development, Integration, Call Centers and more. Tom Wilson has 1 emails and 3 mobile phone numbers on RocketReach.
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