Vice President, Customer Experience and Service Operations @ (October 2025 - October 2026)
Vice President Canadian Airports and Customer Experience Strategy @ (March 2024 - October 2026)
Vice President Customer Experience and Operations Strategy @ (April 2023 - March 2024)
Chief Customer Officer | Director of Brand and Customer Experience @ (April 2021 - July 2022)
Head of Airport Operations and Worldwide Airports @ (May 2019 - April 2021)
Head of Customer, Heathrow @ (May 2017 - April 2021)
Director of Procurement - Aer Lingus @ (October 2015 - May 2017)
Head of Group Procurement Operations @ (December 2014 - October 2015)
Group Supplier Performance Management Lead @ (April 2014 - December 2014)
Marketing Procurement @ (July 2013 - May 2014)
Procurement Executive (Operations) @ (October 2012 - September 2013)
Procurement Executive (Corporate - Hotels and Transport) @ (October 2011 - October 2012)
Tom Stevens Education
King's College London
Geography BSc (Hons) (Geography)
2006-2008
Westcliff High School
A-Level/GCSE
1999-2006
Tom Stevens Summary
Tom Stevens, based in Toronto, ON, CA, is currently a Vice President, Operations Design and Customer Experience at Air Canada. Tom Stevens brings experience from previous roles at Air Canada and British Airways. Tom Stevens holds a 2006 - 2008 Geography BSc (Hons) in Geography @ King's College London. Tom Stevens has 3 emails on RocketReach.
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