Tom Rocca Email & Phone Number
Chief Operating Officer COO and Chief Experience Officer CXO and CPBC @ Summa Franchise Consulting
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Tom Rocca Location
- Saint Petersburg, FL, US
Tom Rocca Work
- 2022 -2026 Ambassador @
- 2018 -now Corporate Advisor and Elite Executive Leader and CPBC @
- 2018 -now Group Vice Chairman @ EDGI Executive Decisions Group, Inc.
- 2018 -now Chief Operating Officer COO and Chief Experience Officer CXO and CPBC @
- 2018 -2026 Advisory Board @
- 2015 -2018 Vice President @
- 2003 -now President and CXO "Customer Experience Expert" and CPBC @
- 2000 -2003 Vice President @
- 1995 -2000 President and Partner and Owner @ PROTOCALL / Intek Information, Inc. BPO
- 1994 -2015 Member of the Board and COO @
- 1990 -1995 VP Business Operations @ Zacson Corporation / BPO
- 1985 -1990 Manager @ AirTouch / Verizon / PacTel Cellular / Pacific Bell
- 1982 -1985 Marketing Research Manager @ Focus Group, Inc
Tom Rocca Education
- Canisius University
Bachelor of Science (B.S.) (Marketing Research, Marketing / Advertising, Statistics / Consumer Behavior - Analytics)
1978-1982 - Maryvale Senior High School, Cheektowaga, New York
High School Diploma (Business/Managerial Economics)
1974-1978 - Canisius University
Bachelor of Applied Science - BASc (Marketing/Marketing Management, General)
Tom Rocca Skills
- Management
- Call Center
- Strategic Planning
- Leadership Development
- Customer Service
- Leadership
- Operations Management
- Training
- Marketing
- Inbound Marketing
- Customer Experience
- Telecommunications
- Lead Generation
- Mentoring
- BPO
- Business Development
- Call Centers
- Contact Centers
- Executive Management
- Outsourcing
- Business Process
- Cross-functional Team Leadership
- Customer Retention
- Customer Satisfaction
- Direct Marketing
- New Business Development
- Sales
- Sales Management
- CRM
- Strategy
- Customer Acquisition
- Entrepreneurship
- Public Speaking
- Solution Selling
- Vendor Management
- Strategic Partnerships
- Program Management
- Direct Sales
- Account Management
- Budgets
- Project Management
- Workforce Management
- Sales Operations
- Property & Casualty Insurance
- Risk Management
- Crisis Management
- Insurance
- FDA
- Food Safety
- Recalls
- Event Planning
- Selling
- Social Media
- Cross Functional Team Leadership
- Networking
- Telemarketing
- PowerPoint
- B2b
- Cross Functional Team
- Coaching
- Microsoft Word
- Team Building
- Research
- Property and Casualty Insurance
- Start Ups
Tom Rocca Summary
- Tom Rocca, based in Saint Petersburg, FL, US, is currently a Chief Operating Officer COO and Chief Experience Officer CXO and CPBC at Summa Franchise Consulting. Tom Rocca brings experience from previous roles at St. Petersburg Area Chamber of Commerce, Zynity Leadership, EDGI Executive Decisions Group, Inc. and Calusa Marketing. Tom Rocca holds a 1978 - 1982 Bachelor of Science (B.S.) in Marketing Research, Marketing / Advertising, Statistics / Consumer Behavior - Analytics @ Canisius University. With a robust skill set that includes Management, Call Center, Strategic Planning, Leadership Development, Customer Service and more. Tom Rocca has 4 emails and 3 mobile phone numbers on RocketReach.
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Top Summa Franchise Consulting Employees
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Saint Petersburg, FL, US
Sally Facinelli
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Encinitas, CA, US
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