Tom Rocca Email & Phone Number
Chief Operating Officer COO and Chief Experience Officer CXO and CPBC @ Summa Franchise Consulting
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Tom Rocca Location
- Saint Petersburg, FL, US
Tom Rocca Work
- Group Vice Chairman @ EDGI Executive Decisions Group, Inc. (September 2018 - Present)
- Chief Operating Officer COO and Chief Experience Officer CXO and CPBC @ (September 2018 - Present)
- President and CXO "Customer Experience Expert" and CPBC @ (July 2003 - Present)
- Corporate Advisor and Elite Executive Leader and CPBC @ (November 2018 - Present)
Tom Rocca Education
- Canisius University
Bachelor of Science (B.S.)
1978-1982 - Maryvale Senior High School, Cheektowaga, New York
High School Diploma
1974-1978 - Canisius University
Bachelor of Science
Tom Rocca Skills
- Management
- Call Center
- Strategic Planning
- Leadership Development
- Customer Service
- Leadership
- Operations Management
- Training
- Marketing
- Inbound Marketing
- Customer Experience
- Telecommunications
- Lead Generation
- Mentoring
- BPO
- Business Development
- Call Centers
- Contact Centers
- Executive Management
- Outsourcing
- Business Process
- Cross-functional Team Leadership
- Customer Retention
- Customer Satisfaction
- Direct Marketing
- New Business Development
- Sales
- Sales Management
- CRM
- Strategy
- Customer Acquisition
- Entrepreneurship
- Public Speaking
- Solution Selling
- Vendor Management
- Strategic Partnerships
- Program Management
- Direct Sales
- Account Management
- Budgets
- Project Management
- Workforce Management
- Sales Operations
- Property & Casualty Insurance
- Risk Management
- Crisis Management
- Insurance
- FDA
- Food Safety
- Recalls
- Event Planning
- Selling
- Social Media
- Cross Functional Team Leadership
- Networking
- Telemarketing
- PowerPoint
- B2b
- Cross Functional Team
- Coaching
- Microsoft Word
- Team Building
- Research
- Property and Casualty Insurance
- Start Ups
Tom Rocca Summary
- Tom Rocca, based in Saint Petersburg, FL, US, is currently a Chief Operating Officer COO and Chief Experience Officer CXO and CPBC at Summa Franchise Consulting. Tom Rocca brings experience from previous roles at EDGI Executive Decisions Group, Inc., KPI Group and Zynity Leadership. Tom Rocca holds a 1978 - 1982 Bachelor of Science (B.S.) @ Canisius University. With a robust skill set that includes Management, Call Center, Strategic Planning, Leadership Development, Customer Service and more. Tom Rocca has 4 emails and 3 mobile phone numbers on RocketReach.
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