Tom Richard Email & Phone Number
Analyst @ GlobalLogic
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Tom Richard Location
- Spring, TX, US
Tom Richard Work
- 2024 -now Analyst @
- 2019 -2023 Senior Customer Service Manager @
- 2016 -2019 Customer Service Manager @
- 2014 -2016 Customer Support Manager @
- 2011 -2014 Director of Organizational Development @
Tom Richard Education
- Columbia University in the City of New York
MA (NASPA Case presentation team - Honorable Mention)
1988-1990 - Longwood University
BA (Anthropology Club President 84/85, Teaching Assistant English Fall 85 to Spring 87, Assistant Director of Housing Fall 87 through Summer 88)
1981-1988 - Longwood University
Bachelor's degree (Anthropology)
1981-1985 - Falls Church High School 1977-1981
Tom Richard Skills
- Critical Thinking
- Time Management
- Customer Engagement
- Problem Solving
- Customer Service Management
- Project Management
- Creative Problem Solving
- Leadership
- Customer Retention
- Customer Experience Management
- Leadership Development
- Organization Skills
- Training
- Call Centers
- Management
- Customer Experience
- Customer Satisfaction
- Contact Centers
- Sales
- Call Center
- CRM
- Telecommunications
- Performance Management
- Change Management
- Customer Relations
- Analysis
- Telephony
- Workforce Management
- Onboarding
- Customer Insight
- Contact Center
- Microsoft Office
- Avaya
- Microsoft Excel
- Microsoft Word
- PowerPoint
- SharePoint
- Avaya PBX
- Word
- Excel
- Customer Service
- Team Leadership
- Coaching
- Organizational Development
- Interviews
- Teamwork
- Soft Skills
- Process Improvement
- Call Center development
- Net Promoter Score
- Interpersonal Skills
- Strategic Thinking
- Team Building
- Recruiting
- Human Resources
- Program Management
- Networking
- Employee Relations
- Brand Loyalty
- Executive Management
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Customer Relationship Management
Tom Richard Summary
- Tom Richard, based in Spring, TX, US, is currently a Analyst at GlobalLogic. Tom Richard brings experience from previous roles at Inhance Technologies, Praxair, Gene By Gene and Westpark Communications. Tom Richard holds a 1988 - 1990 MA in NASPA Case presentation team - Honorable Mention @ Columbia University in the City of New York. With a robust skill set that includes Critical Thinking, Time Management, Customer Engagement, Problem Solving, Customer Service Management and more. Tom Richard has 3 emails and 2 mobile phone numbers on RocketReach.
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