Service Delivery Manager @ (April 2021 - January 2022)
Service Desk Team Leader @ (October 2019 - April 2021)
Technical Specialist @ (July 2018 - October 2019)
Service Desk Analyst @ Nasstar PLC (August 2017 - July 2018)
Service Desk Analyst @ (June 2016 - August 2017)
IT implementation engineer (Contract) @ (May 2016 - June 2016)
System Support Technician (Contract) @ (January 2016 - April 2016)
Junior Project Manager and Field Engineer @ (October 2012 - May 2015)
Tom Ratcliffe Education
Poole High School 2003-2007
Tom Ratcliffe Skills
Account Management
Active Directory
Agile Methodologies
Cloud Computing
Coaching
Communication
Computer Repair
Customer Experience
Customer Service
Data Analysis
Gantner technologies
Generative AI Tools
Hardware Diagnostics
Hardware Installation
IP Phones
IT Outsourcing
ITIL
ITIL v3 Foundations Certified
Laptops
M365
Microsoft 365 Security
Microsoft Office
Microsoft Products
Negotiation
Networking
OS X
Office 365
Outsourcing
Project Management
Remote Desktop
SharePoint
Software Installation
Stakeholder Management
Tablets
Team Building
TeamViewer
Technical Project Delivery
Technical Support
Telephony
Windows 8
Windows Server
Windows XP Pro
JavaScript
Analysis
Sales
Management
CSS
Engineering
Tom Ratcliffe Summary
Tom Ratcliffe, based in Andover, GB, is currently a Technical Delivery Manager at Vitality. Tom Ratcliffe brings experience from previous roles at QuoStar, Vitality and Nasstar PLC. Tom Ratcliffe holds a 2003 - 2007 Poole High School. With a robust skill set that includes Account Management, Active Directory, Agile Methodologies, Cloud Computing, Coaching and more. Tom Ratcliffe has 2 emails and 1 mobile phone numbers on RocketReach.
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