Tom Porter Email
Senior Service Manager @ Syntura
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Tom Porter Location
- Braintree, GB
Tom Porter Work
- Senior Service Manager @ (March 2023 - Present)
- Strategic Customer Success Manager @ (July 2022 - February 2023)
- Senior Service Manager EMEA @ (February 2019 - June 2022)
- Senior Service Manager EMEA @ (July 2013 - February 2019)
- Service Manager EMEA @ (July 2006 - June 2013)
- Customer Site Planner @ (June 2002 - June 2006)
Tom Porter Education
- ITIL
ITIL 3 Foundation (Customer Service Management)
2012-2012 - Buckinghamshire New University
BA HONS (Sports Management)
1997-2000 - Braintree College
GNVQ Leisure and Tourism
1995-1997 - LEAN
LEAN Awareness
2018
Tom Porter Skills
- Account Management
- Agile Project Management
- Artificial Intelligence (AI)
- Business Development
- Business Resilience
- Business Service reviews
- Change Management
- Cloud Computing
- Continuous Improvement
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Management
- Customer Success
- DevOps
- Ethernet
- IT Service Management
- ITIL
- ITIL Process Implementation
- Incident Management
- Ivanti
- MPLS
- Machine Learning
- Managed Services
- Management
- Networking
- New Business Development
- Performance Measurement
- Planning and Organising
- Pre-sales
- Problem Management
- Problem Solving
- Professional Services
- Root Cause Analysis
- SLA
- Service Delivery
- Service Improvement
- Service Improvement Plans
- Service Management
- Service-Level Agreements (SLA)
- ServiceNow
- Team Management
- Team work
- Teamwork
- Telecommunication Services
- Telecommunications
- Unified Communications
- Value Realization
- VoIP
- Pre Sales
Tom Porter Summary
- Tom Porter, based in Braintree, GB, is currently a Senior Service Manager at hSo. Tom Porter brings experience from previous roles at Claranet, T-Mobile, Lumen Technologies and Colt Technology Services. Tom Porter holds a 2012 - 2012 ITIL 3 Foundation in Customer Service Management @ ITIL. With a robust skill set that includes Account Management, Agile Project Management, Artificial Intelligence (AI), Business Development, Business Resilience and more. Tom Porter has 2 emails on RocketReach.
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