Tom Patterson Location
- McKinney, TX, US
Tom Patterson Work
- 2025 - now VP - Network, Voice and Service Desk @
- 2023 - 2025 Sr Director - Data Network, Voice and ContactCenter and Service Desk @
- 2019 - 2023 Sr Director, Voice and Contact Center Services @
- 2012 - 2019 VP, Sr Tech Manager - Contact Center Voice Technologies @
- 2009 - 2012 VP, Sr Service Delivery Manager - Contact Center Voice Technologies @
- 2006 - 2009 Sr, Solutions Architect - Contact Center Technology @
- 1997 - 2006 Sr Engineer - Contact Center Technologies @
- 1997 - 2006 Sr Engineer and Analyst @
Tom Patterson Skills
- Avaya
- Genesys
- CTI
- IVR
- Predictive Dialers
- Cisco Call Manager
- Aspect ACD
- Aspect eWFM
- NICE Call Recording
- IEX Total View
- Clickfox
- Sonus
- VHT
- Nortel
- VoIP
- Vendor Management
- Database Administration
- Data Warehousing
- Data Center
- IT Operations
- SDLC
- Microsoft SQL Server
- Workforce Management
- ACD
- Call Centers
- Disaster Recovery
- Process Improvement
- System Deployment
- Telecommunications
- Telephony
- Unified Communications
- Visio
- Avaya Products
- Avaya Technologies
- Contact Centers
- Customer Experience
- Business Process Improvement
- Outsourcing
- Voice over IP (VoIP)
- Contact Center Management
- Call Center Development
- Internet Protocol (IP)
- Service Delivery
- Contact Center Technology
- Wide Area Network (WAN)
- Managed Services
- Call Routing
- Cisco VoIP
- LAN-WAN
- Salesforce
- Business Development
- Training
- Business Analysis
- Engineering
- Public Speaking
- Voice Over Ip Voip
- Voice Over Ip
Tom Patterson Summary
- Tom Patterson, based in McKinney, TX, US, is currently a VP - Network, Voice and Service Desk at Associa. Tom Patterson brings experience from previous roles at Associa and Bank of America. With a robust skill set that includes Avaya, Genesys, CTI, IVR, Predictive Dialers and more. Tom Patterson has 4 emails on RocketReach.
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Top Associa Employees
Jon Hunter
President, Management and Integrated Services
Dallas, TX, US
Greg Hamm
VP - Product Management
Dallas, TX, US
Erica Morgan
Vice President - Developer Relations
Houston, TX, US
Christi Schmidt
Senior Vice President Marketing
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Aimee Myers
President
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