Tom Makin Email & Phone Number
Vice President and Senior Client Engagement Lead @ eClerx
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Tom Makin Location
- Dartmouth, MA, US
Tom Makin Work
- 2016 -now Vice President and Senior Client Engagement Lead @
- 2014 -now Principal and Owner @ 3Point Concepts, LLC
- 2014 -2016 Executive Director, Customer Support @
- 2011 -2014 Vice President of Customer Care and Shared Services @
- 2008 -2011 Vice President of Customer Care Operations @
- 2005 -2008 Vice President of Customer Operations @
- 1999 -2005 Director of Customer Operations @
- 1996 -1999 Director of Site Development @
- 1987 -1996 Captain, Military Intelligence @
Tom Makin Education
- University of Nebraska at Omaha
MBA, General Business
1997-1999 - University of Nebraska at Omaha
MBA (General Business)
1997-1999 - Providence College
BA, Political Science
1983-1987 - Providence College
BA (Political Science)
1983-1987 - University of Denver & The Cable Center
Customer Experience Management Program
2008
Tom Makin Skills
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Customer Experience
- Customer Satisfaction
- Customer Service
- Forecasting
- Leadership
- Management
- Performance Management
- Process Improvement
- Recruiting
- Telecommunications
- Training
- Vendor Management
- Integration
- Technical Support
- Troubleshooting
- Customer Relationship Management Crm
- Sales
- Billing
- Liberty
- Customer Relationship Management
Tom Makin Summary
- Tom Makin, based in Dartmouth, MA, US, is currently a Vice President and Senior Client Engagement Lead at eClerx. Tom Makin brings experience from previous roles at 3Point Concepts, LLC, MakerBot® and Cablevision. Tom Makin holds a 1997 - 1999 MBA, General Business @ University of Nebraska at Omaha. With a robust skill set that includes Business Process Improvement, CRM, Call Center, Call Centers, Change Management and more. Tom Makin has 1 emails and 2 mobile phone numbers on RocketReach.
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