Tom Makin Email & Phone Number
Vice President and Senior Client Engagement Lead @ eClerx
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Tom Makin Location
- Dartmouth, MA, US
Tom Makin Work
- 2016 - now Vice President and Senior Client Engagement Lead @
- 2014 - now Principal and Owner @ 3Point Concepts, LLC
- 2014 - 2016 Executive Director, Customer Support @
- 2011 - 2014 Vice President of Customer Care and Shared Services @
- 2008 - 2011 Vice President of Customer Care Operations @
- 2005 - 2008 Vice President of Customer Operations @
- 1999 - 2005 Director of Customer Operations @
- 1996 - 1999 Director of Site Development @
- 1987 - 1996 Captain, Military Intelligence @
Tom Makin Education
- University of Nebraska at Omaha
MBA, General Business
1997 - 1999 - University of Nebraska at Omaha
MBA (General Business)
1997 - 1999 - Providence College
BA, Political Science
1983 - 1987 - Providence College
BA (Political Science)
1983 - 1987 - University of Denver & The Cable Center
Customer Experience Management Program
2008null
Tom Makin Skills
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Customer Experience
- Customer Satisfaction
- Customer Service
- Forecasting
- Leadership
- Management
- Performance Management
- Process Improvement
- Recruiting
- Telecommunications
- Training
- Vendor Management
- Integration
- Technical Support
- Troubleshooting
- Customer Relationship Management Crm
- Sales
- Billing
- Liberty
- Customer Relationship Management
Tom Makin Summary
- Tom Makin, based in Dartmouth, MA, US, is currently a Vice President and Senior Client Engagement Lead at eClerx. Tom Makin brings experience from previous roles at 3Point Concepts, LLC, MakerBot® and Cablevision. Tom Makin holds a 1997 - 1999 MBA, General Business @ University of Nebraska at Omaha. With a robust skill set that includes Business Process Improvement, CRM, Call Center, Call Centers, Change Management and more. Tom Makin has 3 emails and 1 mobile phone numbers on RocketReach.
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Top eClerx Employees
Olivia Mukherjee
Vice President Human Resources
Mumbai, MH, IN
Bradley Letsinger
Vice President of Sales
Indianapolis, IN, US
Adnan Khan
Associate Vice President Data Analytics
Kolkata, WB, IN
Ashish Vashishta
VP - Technology
Chandigarh, India
Mansi Vyas
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Shhweta Khhanna
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