Tom Haas Email & Phone Number
Manager - Integrated Solutions Department, Customer Care Network @ State Farm
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Tom Haas Location
- Bloomington, IL, US
Tom Haas Work
- Manager - Integrated Solutions Department, Customer Care Network @ (January 2013 - Present)
- Regional Office Data Processing Technical Supervisor @ (January 1992 - December 1996)
- Regional Office Data Processing Supervisor @ (January 1984 - December 1991)
- Store Manager @ (January 1978 - December 1984)
- Enterprise Services Manager @ (January 2000 - December 2013)
- Support Center Supervisor @ (January 1996 - December 2000)
- Regional Office Support Group Analyst @ (January 1991 - December 1992)
- Manager @ (May 1984 - Present)
Tom Haas Education
- Concordia University-St. Paul
Bachelors (Organizational Behavior)
1987-1989 - Millikin University
Music (Music)
1976-1977
Tom Haas Skills
- Call Center
- Customer Experience
- Customer Service
- Customer Satisfaction
- Workforce Management
- Process Improvement
- Operations Management
- Change Management
- Coaching
- Team Building
- Cross-functional Team Leadership
- Call Centers
- Leadership
- Training
- Management
- Business Analysis
- Team Management
- Vendor Management
- Business Process
- Business Process Improvement
- Performance Management
- Outsourcing
- Customer Retention
- Six Sigma
- Team Leadership
- B2B
- Account Management
- Program Management
- Strategy
- CRM
- Telecommunications
- Analysis
- Strategic Planning
- Contact Centers
- Cross Functional Team Leadership
- Unified Communications
Tom Haas Summary
- Tom Haas, based in Bloomington, IL, US, is currently a Manager - Integrated Solutions Department, Customer Care Network at State Farm Insurance. Tom Haas brings experience from previous roles at State Farm and Sherwin-Williams Paints. Tom Haas holds a 1987 - 1989 Bachelors in Organizational Behavior @ Concordia University-St. Paul. With a robust skill set that includes Call Center, Customer Experience, Customer Service, Customer Satisfaction, Workforce Management and more. Tom Haas has 1 emails on RocketReach.
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