Tom Gibbons Email & Phone Number
Information Management Lead, Transactional Data, Global ED and A (ETW) @ Nike
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Tom Gibbons Location
- Beaverton, OR, US
Tom Gibbons Work
- 2020 -now Information Management Lead, Transactional Data, Global ED and A (ETW) @
- 2018 -2020 Manager Consumer Feedback and Analytics, NA eComm Contact Center @
- 2016 -2018 Workforce Manager, Claims Operations @
- 2016 -2016 Workforce Manager, North America Contact Center @
- 2015 -2016 Inventory Analyst North America Direct to Consumer Finance @
- 2011 -2014 Business Operations Manager, Finance Customer Care @
- 2003 -2011 Resource Optimization Manager, Customer Care Contact Center @
- 2002 -2003 Program Manager, Boost Mobile Customer Service @
- 1997 -2002 Call Centers Technologies Manager and Vendor Manager @
Tom Gibbons Education
- Portland State University
Master of Business Administration (M.B.A.) (Business Administration and Management)
- Brigham Young University
Bachelor's Degree (Social Sciences)
Tom Gibbons Skills
- Call Centers
- Vendor Management
- Leadership
- Workforce Management
- Contact Centers
- Strategic Planning
- Business Analysis
- Project Management
- Operations Management
- CRM
- Forecasting
- Financial Analysis
- Cost Management
- Performance Management
- Sales
- Telecommunications
- Customer Relationship Management (CRM)
- Business Process Improvement
- Microsoft Excel
- Team Leadership
- Customer Service
- Team Building
- Process Improvement
- Call Routing
- ACD Management
- Call Center Administration
- Budgeting & Forecasting
- Executive Reporting
- Customer Relationship Management Crm
- Speech Recognition
- Planning
- Physical Inventory
- Budgeting and Forecasting
- Payments
- Insurance
- Sales Commissions
- Data Entry
- Accruals
- Taxation
- Finance
- Analysts
- Oversight
- Cost Effective
- Multiple Sites
- ACD
- Sales Commission
- Management
- Adherence
- Assurance
- Integration
- Human Resources
- Financial Forecasting
- Seasonal
- Overtime
- Inventory
- Computer Programming
- DTC
- Training
- Supply
- Scheduling
- Quality Control
- RPO
- Reporting
- Service Delivery
- Payroll
- P&L
- Lease Administration
- Partner Management
- Store Operations
- RFP
- Telecom
- Incentives
- Expense Reports
- Quality Assurance
- Customer Relationship Management
- Apparel
- Footwear
- SQL
- Service Levels
- Analytics
- Inventory Control
- Internal Audit
- System Conversion
- Distribution
- Reviews
- Commission
- IVR
- Program Management
- Administration
- Rtv
- Telephony
- Program Development
- Liaison
- Customer Service Operations
- Space planning
- DBMS
Tom Gibbons Summary
- Tom Gibbons, based in Beaverton, OR, US, is currently a Information Management Lead, Transactional Data, Global ED and A (ETW) at Nike. Tom Gibbons brings experience from previous roles at adidas, Epiq Systems, Columbia Sportswear and Nike. Tom Gibbons holds a Master of Business Administration (M.B.A.) in Business Administration and Management @ Portland State University. With a robust skill set that includes Call Centers, Vendor Management, Leadership, Workforce Management, Contact Centers and more. Tom Gibbons has 2 emails and 3 mobile phone numbers on RocketReach.
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Kerry Sobol
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Michael Gonda
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Maria Eitel
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President, Jordan Brand
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Chief Marketing Officer, Nike, Inc.
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