Vendor Manager and Senior IT Manager, DSL Broadband Operations @ (January 2004 - January 2008)
Call Center Agent and Supervisor @ (January 1999 - January 2002)
Tom Getty Education
Georgia Southern University
Bachelor of Business Administration (B.B.A.)
1999-2003
Tom Getty Skills
Analysis
BPO
Business Analysis
Business Intelligence
Business Process
Business Process Improvement
CRM
Call Center
Call Centers
Cloud Computing
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Support
Data Center
Disaster Recovery
FCPA
IT Audit
IT Management
IT Operations
IT Service Management
IT Strategy
ITIL
Incident Management
Information Technology
Integration
Leadership
Management
Networking
Outsourcing
PCI Standards
Process Improvement
Program Management
Project Management
SDLC
SOW
Service Delivery
Strategy
Team Leadership
Telecommunications
Troubleshooting
Vendor Management
Visio
VoIP
Customer Relationship Management Crm
Operations
Cross Functional Team Leadership
Customer Relationship Management
Tom Getty Summary
Tom Getty, based in Denver, CO, US, is currently a Director of CX Operations and Retention at CareValidate. Tom Getty brings experience from previous roles at Wideband Technologies, LLC. Colorado, IntouchCX, Booth & Partners and Airbnb. Tom Getty holds a 1999 - 2003 Bachelor of Business Administration (B.B.A.) @ Georgia Southern University. With a robust skill set that includes Analysis, BPO, Business Analysis, Business Intelligence, Business Process and more. Tom Getty has 2 emails and 2 mobile phone numbers on RocketReach.
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