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Tom Dootson Location
Manchester, England, GB
Tom Dootson Work
Product Service Manager @ (July 2024 - Present)
Support and Service Transition Analyst @ (July 2022 - July 2024)
Technical Support Analyst @ (August 2020 - July 2022)
Service Desk Analyst @ (October 2018 - August 2020)
Customer Service Advisor @ (March 2016 - October 2018)
Quality Assurance Tester @ (February 2015 - March 2016)
Sales Representative @ (September 2014 - February 2015)
Operational Support Officer @ Sodexo Justice Services (October 2013 - January 2014)
Tenant Liaison Officer @ (August 2012 - September 2013)
Patient Experience Support Worker @ (March 2010 - September 2010)
Tom Dootson Education
Salford City College
National Vocational Qualification Level 2 (Customer Service)
2010-2010
Eccles College 2008-2010
Moorside High School
High School
2003-2008
Tom Dootson Skills
Accuserv
Active Directory
Apple Numbers
Apple Pages
Apple Safari
Apple Watch
Application Support
Citrix
Communication
Computer Hardware
Customer Satisfaction
Customer Service
DRS
Datadog
Desktop Computers
IBS
IT Service Management
ITIL
ITILv4 IT Service Managment
Information Technology
Internet Explorer
Interpersonal Skills
Inventory Management
Jira
Laptops
Microsoft Excel
Microsoft Office
Microsoft Word
OS X
Office 365
PC building
Password Resets
Problem Solving
Process Design
Product Operations
REST APIs
Remote Desktop
SQL
Social Media
Soft Skills
Software as a Service (SaaS)
Supervisory Skills
Team Building
TeamViewer
Teamwork
Technical Support
Ticketing
Time Management
Troubleshooting
User Management
Windows 10
Windows 7
Windows 8
Windows 8.1
Tom Dootson Summary
Tom Dootson, based in Manchester, England, GB, is currently a Product Service Manager at Sorted Group. Tom Dootson brings experience from previous roles at Sorted Group and ForHousing. Tom Dootson holds a 2010 - 2010 National Vocational Qualification Level 2 in Customer Service @ Salford City College. With a robust skill set that includes Accuserv, Active Directory, Apple Numbers, Apple Pages, Apple Safari and more. Tom Dootson has 2 emails and 4 mobile phone numbers on RocketReach.
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