Secretaris customer service valley @ (October 2016 - Present)
Algemeen directeur @ (September 2018 - June 2020)
Director Customer Services @ (August 2012 - March 2018)
Key Account Manager and Sitemanager @ (September 2011 - August 2012)
Key Account Manager Royal Bank of Scotland and OXXIO @ (April 2010 - September 2011)
Key Account Manager ABN AMRO @ arvato services netherlands (September 2008 - April 2010)
Senior Contact Center Consultant @ (May 2008 - September 2008)
International Project Manager @ (September 2007 - May 2008)
International Project Manager @ (January 2006 - September 2007)
Call centre manager @ (January 2005 - January 2006)
Account director @ twenty4help (January 2004 - January 2005)
International implementation manager @ twenty4help (March 2001 - January 2004)
Business Unit Manager @ twenty4help (January 1999 - March 2001)
Tom Custers Education
Hotel school 1993-1997
Insead 2017
Tom Custers Skills
Sales
Microsoft Word
Microsoft Excel
Reputation Management
Telemarketing
Bpi
Dutch
FMCG
Contact Centers
Sinda
Change Management
Creative Strategy
Outsourcing
Call Centers
CRM
Management
Customer Experience
Customer Satisfaction
Team Management
Workforce Management
Telecommunications
BPO
Call Center
Service Delivery
Business Development
Project Management
Operations Management
E Commerce
Program Management
Mobile Devices
Business Process Improvement
Customer Relationship Management
Sla
Process Management
COPC
Business Transformation
Business Analysis
Loyalty Programs
Offshoring
Vendor Management
Tom Custers Summary
Tom Custers, based in Eijsden, LI, NL, is currently a Manager Customer Operations at NieuweStroom. Tom Custers brings experience from previous roles at Customer Service Valley, Majorel Benelux and arvato benelux BV. Tom Custers holds a 1993 - 1997 Hotel school. With a robust skill set that includes Sales, Microsoft Word, Microsoft Excel, Reputation Management, Telemarketing and more. Tom Custers has 1 emails and 3 mobile phone numbers on RocketReach.
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