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Tom Casillas Location
Harleysville, PA, US
Tom Casillas Work
Vice President - Platform Operations @ (July 2018 - Present)
Director of Customer Support and Operation @ (July 2018 - September 2025)
Director - Platform Operations @ (July 2018 - September 2025)
Technical Support Engineer @ (November 2007 - June 2018)
Senior Technical Support Analyst @ Charming Shoppes, Inc (January 2005 - December 2005)
Senior Technical Support Analyst @ (June 1999 - February 2004)
Tom Casillas Education
North Penn Senior High School
Computer Learning Center
Associates
Tom Casillas Skills
Performance Metrics
Customer Satisfaction
IT Escalation
Escalations Management
MSSQL
Citrix
IIS
Active Directory
Troubleshooting
Help Desk Support
Microsoft SQL Server
Networking
Technical Writing
Computer Hardware
Databases
Technical Support
Database Administration
VMware
TCP/IP
Oracle
Windows
XP
Windows Server
SaaS
System Deployment
Software Documentation
SQL
ITIL
Cloud Computing
Business Analysis
SharePoint
Security
Microsoft Exchange
Linux
Software Installation
Enterprise Software
Integration
Virtualization
System Administration
Siebel
Requirements Analysis
Training
Oracle E-Business Suite
Hardware
Visio
Operating Systems
Oracle Applications
Solution Architecture
Pre-sales
Testing
AI Agents
ChatGPT
Generative AI
Tom Casillas Summary
Tom Casillas, based in Harleysville, PA, US, is currently a Vice President - Platform Operations at Epilogue Systems. Tom Casillas brings experience from previous roles at Epilogue Systems, Oracle and Charming Shoppes, Inc. Tom Casillas holds a North Penn Senior High School. With a robust skill set that includes Performance Metrics, Customer Satisfaction, IT Escalation, Escalations Management, MSSQL and more. Tom Casillas has 2 emails and 2 mobile phone numbers on RocketReach.
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