Tom Burnett Email & Phone Number
IT Service Desk Manager @ Alera Group, Inc.
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Tom Burnett Location
- Dayton, OH, US
Tom Burnett Work
- 2026 -now IT Service Desk Manager @
- 2016 -2025 IT Service Desk Manager @
- 2015 -2016 Incident Manager and Senior Technology Analyst @ Vantiv
- 2005 -2015 Director Customer Service @ eLynx, LTD
- 2001 -2005 Operations Manager @
- 2000 -2001 Help Desk Supervisor @
- 1997 -2000 Technical Support Lead @ Siemens Information Systems Ltd
- 1990 -1996 DS2- Data Systems Technician @
Tom Burnett Education
- US NAVY
Data Systems Certification (Data Systems School and Anti Submarine Warfare)
1990-1996 - ITT Technical Institute-Fort Wayne
Bachelors of Arts (Automated Manufacturing)
1986-1987 - ITT Technical Institute-Dayton
Associates of Science (Electronic Engineering)
1984-1986 - Bellbrook High School
High School Diploma (High School/Secondary Diplomas and Certificates)
1980-1984
Tom Burnett Skills
- Management
- Leadership
- Program Management
- Technical Support
- Disaster Recovery
- Customer Service
- Major Incident Management
- Business Continuity
- Customer Satisfaction
- Process Improvement
- Project Management
- Training
- Employee Training
- Customer Experience
- Business Analysis
- Team Building
- Call Centers
- Telecommunications
- Recruiting
- Team Leadership
- Staff Retention
- Performance Management
- Networking
- SaaS
- Account Management
- Integration
- Operations Management
- Cross-functional Team Leadership
- Quality Assurance
- Data Center
- Software Documentation
- Coaching
- Budgets
- Salesforce.com
- Outsourcing
- Service Delivery
- Professional Services
- ITIL
- Microsoft Office
- IT Service Management
- Strategic Planning
- Testing
- Enterprise Software
- Business Process
- CRM
- Vendor Management
- Troubleshooting
- Managed Services
- Team Management
- Cross Functional Team Leadership
- Business Process Improvement
Tom Burnett Summary
- Tom Burnett, based in Dayton, OH, US, is currently a IT Service Desk Manager at Alera Group, Inc.. Tom Burnett brings experience from previous roles at Serco - a world of experience, Vantiv, eLynx, LTD and Xerox Global Services. Tom Burnett holds a 1990 - 1996 Data Systems Certification in Data Systems School and Anti Submarine Warfare @ US NAVY. With a robust skill set that includes Management, Leadership, Program Management, Technical Support, Disaster Recovery and more. Tom Burnett has 1 emails and 2 mobile phone numbers on RocketReach.
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