Tom Baker Location
- Calne, GB
Tom Baker Work
- 2025 -now Presales Director @
- 2024 -2025 Senior Consultant SCV @
- 2023 -2024 Lead Salesforce Consultant @
- 2022 -2023 Staff Product Manager @ GoTo
- 2022 -2022 Senior Product Manager @
- 2021 -2022 Senior Technical Consultant @
- 2021 -2021 Professional Services Manager @
- 2020 -2021 Senior Professional Services Consultant @
- 2018 -2020 Professional Services Consultant @
- 2015 -2018 Senior Consultant @
- 2014 -2015 Senior Emergency Responder @
- 2013 -2014 Emergency Responder @
Tom Baker Education
- University of Birmingham
Doctor of Philosophy (Ph.D.) (Chemistry)
2009-2013 - University of Bath
Master’s Degree (Chemistry)
2005-2009
Tom Baker Skills
- Apex
- JavaScript
- SQL
- Salesforce Service Cloud
- GoToMeeting
- Goto
- Amazon Connect
- Five9
- Vonage
- UCaaS
- Contact Center as a Service (CCaaS)
- Product Management
- Customer Relationship Management (CRM)
- Customer Experience
- Project Management
- Salesforce.com Administration
- Salesforce.com Consulting
- Salesforce.com Implementation
- Contact Center Technology
- Contact Center Design
- Telephony
- Software as a Service (SaaS)
- Professional Services
- Service Delivery
- Salesforce.com
- Incident Response
- Incident Handling
- Contact Centers
- Chat
- Self Service
- Omnichannel
- Change Management
- NAS
- Enterprise Storage
- Virtualization
- Storage
- Teradata
- Network Attached Storage Nas
Tom Baker Summary
- Tom Baker, based in Calne, GB, is currently a Presales Director at fluent:cx. Tom Baker brings experience from previous roles at fluent:cx, Alscient, GoTo and Vonage. Tom Baker holds a 2009 - 2013 Doctor of Philosophy (Ph.D.) in Chemistry @ University of Birmingham. With a robust skill set that includes Apex, JavaScript, SQL, Salesforce Service Cloud, GoToMeeting and more. Tom Baker has 1 emails on RocketReach.
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