Tom Baker Email
Presales Director @ fluent:cx
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Tom Baker Location
- Calne, GB
Tom Baker Work
- Presales Director @ (May 2025 - Present)
- Senior Consultant SCV @ (September 2024 - May 2025)
- Lead Salesforce Consultant @ (July 2023 - September 2024)
- Staff Product Manager @ GoTo (December 2022 - July 2023)
- Senior Product Manager @ (February 2022 - December 2022)
- Senior Technical Consultant @ (December 2021 - February 2022)
- Professional Services Manager @ (April 2021 - December 2021)
- Senior Professional Services Consultant @ (April 2020 - April 2021)
- Professional Services Consultant @ (January 2018 - April 2020)
- Senior Consultant @ (October 2015 - January 2018)
- Senior Emergency Responder @ (November 2014 - October 2015)
- Emergency Responder @ (November 2013 - November 2014)
Tom Baker Education
- University of Birmingham
Doctor of Philosophy (Ph.D.) (Chemistry)
2009-2013 - University of Bath
Master’s Degree (Chemistry)
2005-2009
Tom Baker Skills
- Apex
- JavaScript
- SQL
- Salesforce Service Cloud
- GoToMeeting
- Goto
- Amazon Connect
- Five9
- Vonage
- UCaaS
- Contact Center as a Service (CCaaS)
- Product Management
- Customer Relationship Management (CRM)
- Customer Experience
- Project Management
- Salesforce.com Administration
- Salesforce.com Consulting
- Salesforce.com Implementation
- Contact Center Technology
- Contact Center Design
- Telephony
- Software as a Service (SaaS)
- Professional Services
- Service Delivery
- Salesforce.com
- Incident Response
- Incident Handling
- Contact Centers
- Chat
- Self Service
- Omnichannel
- Change Management
- NAS
- Enterprise Storage
- Virtualization
- Storage
- Teradata
- Network Attached Storage Nas
Tom Baker Summary
- Tom Baker, based in Calne, GB, is currently a Presales Director at fluent:cx. Tom Baker brings experience from previous roles at fluent:cx, Alscient, GoTo and Vonage. Tom Baker holds a 2009 - 2013 Doctor of Philosophy (Ph.D.) in Chemistry @ University of Birmingham. With a robust skill set that includes Apex, JavaScript, SQL, Salesforce Service Cloud, GoToMeeting and more. Tom Baker has 1 emails on RocketReach.
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