1994 -2003 Sr Manager Call Center Technology and Strategy @ Oxford Health Plans, Inc. (a United Healthcare Company)
Todd Polley Education
Western Connecticut State University
Masters (Health Administration)
1996-2001
Ithaca College
BA (Economics)
1988-1992
Ridgefield High School 1984-1988
Todd Polley Skills
Call Center
Customer Service
Workforce Management
Customer Satisfaction
Vendor Management
Performance Management
Leadership
Strategic Planning
Process Improvement
Telecommunications
Telephony
Management
BPO
Call Centers
Employee Engagement
Retail
Customer Experience
Product Management
Project Management
Sales Management
Salesforce.com
IVR
Customer Retention
Team Building
Training
Recruiting
Outsourcing
Forecasting
Analysis
Cloud Computing
Contract Negotiation
Strategy
Contact Centers
Todd Polley Summary
Todd Polley, based in Avon, CT, US, is currently a Ski Instructor - PSIA Level 1 Certified, Child Specialist 1 Certified at The Hermitage Club at Haystack Mountain. Todd Polley brings experience from previous roles at Self Employed, Ski Sundown, Junk my Car and Stubhub. Todd Polley holds a 1996 - 2001 Masters in Health Administration @ Western Connecticut State University. With a robust skill set that includes Call Center, Customer Service, Workforce Management, Customer Satisfaction, Vendor Management and more. Todd Polley has 2 emails and 1 mobile phone numbers on RocketReach.
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