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Todd Pocobello Location
South Carolina, United States
Todd Pocobello Work
Sr. Director of Field Operations @ (September 2026 - Present)
Founder and Principal - Fractional Service Executive @ (January 2023 - Present)
Interim Vice President of Service and Support @ (September 2025 - February 2026)
North American Aftersales Manager @ (April 2024 - June 2025)
Director of Customer Operations @ (March 2023 - October 2023)
Director of Product Support and Training @ (May 2019 - September 2022)
Managing Partner @ TOTAL Information Services, Inc. (June 2018 - May 2019)
Director of Product and Dealer Services @ (January 2016 - May 2018)
MV-1 Senior Manager, Dealer Operations and Training Programs @ (May 2006 - January 2016)
Todd Pocobello Education
Great Lakes College
Bachelor of Business Administration - BBA (Business Administration and Management, General)
1989-1993
Motech Automotive Institute
ASE (Automotive Service Operations)
1988-1989
Todd Pocobello Skills
Collaborative Problem Solving
Employee Training
Voice of the Customer
Problem Solving
Business Requirements
Professional Services Industries
Cross-functional Team Leadership
Team Building
Business Relationship Management
Communication
Presentations
Internal and External Communications
Customer Service Management
Technical Support
Dealer Training
Business-to-Business (B2B)
Field Service Engineering
Quality Control
Customer Service Operations
Analytical Skills
Customer Satisfaction Research
Customer Service
Customer Retention
Customer Experience
Customer Loyalty
Customer Support
Warranty
Customer Satisfaction
Automotive Aftermarket
Automotive
Operations Management
Continuous Improvement
Automobile
Dealers
Automotive Repair
Project Management
Field Service
Project Coordination
PowerPoint
Outlook
Leadership
Management
Training
Team Leadership
Automotive Parts
Process Flow
Extended Warranty
Field Operations
Parts
Service Management
Todd Pocobello Summary
Todd Pocobello, based in South Carolina, United States, is currently a Sr. Director of Field Operations at BarnTools. Todd Pocobello brings experience from previous roles at Triad Management Parters, LLC, Envera Systems, Bode North America, Inc. and Electrada. Todd Pocobello holds a 1989 - 1993 Bachelor of Business Administration - BBA in Business Administration and Management, General @ Great Lakes College. With a robust skill set that includes Collaborative Problem Solving, Employee Training, Voice of the Customer, Problem Solving, Business Requirements and more. Todd Pocobello has 6 emails and 7 mobile phone numbers on RocketReach.
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