2007 -2010 Program Specialist Manager @ Debt Settlement USA
Todd Lorenz Education
Phoenix College
Associate of Arts and Sciences (AAS) (Fire Science/Fire-fighting)
1993-1994
North Scott Community High School
Diploma (General Studies)
1989-1991
Todd Lorenz Skills
Call Center Management
Compliance/FDCPA/TCPA
1st & 3rd Party Collections
Operations Management
Performance Improvement
Strategic Planning
Staff Development
Quality Assurance
Dialer Management
Accounts Receivable
Succession Planning
Call Centers
Coaching
Credit
Performance Management
Leadership
Team Building
1st and 3rd Party Collections
Vendor Management
Process Improvement
Team Leadership
Contact Centers
Risk Management
Customer Service
Management
Todd Lorenz Summary
Todd Lorenz, based in Peoria, AZ, US, is currently a Negotiations Senior Manager at Freedom Financial Network. Todd Lorenz brings experience from previous roles at iQor, Primary Financial Services, Constar Financial Services and Debt Settlement USA. Todd Lorenz holds a 1993 - 1994 Associate of Arts and Sciences (AAS) in Fire Science/Fire-fighting @ Phoenix College. With a robust skill set that includes Call Center Management, Compliance/FDCPA/TCPA, 1st & 3rd Party Collections, Operations Management, Performance Improvement and more.
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