Todd Krause Email & Phone Number
Service Transformation and Contact Center Operations Leader @ Accenture Federal Services
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Todd Krause Location
- Washington, DC, US
Todd Krause Work
- Service Transformation and Contact Center Operations Leader @ (July 2021 - Present)
- Specialist Master: Contact Center, Customer Care and Operations Expert @ (December 2016 - July 2021)
- Senior Manager, Customer Experience @ (March 2012 - December 2016)
- Senior Manager, Customer Relations @ (October 2008 - March 2012)
- VP, Call Center Services and Special Projects @ (July 2006 - October 2008)
- Director, Customer Service @ (December 1999 - July 2006)
Todd Krause Education
- University of Utah
BS (Mass Communications)
- Weber State University
MBA
- University of Utah
BS (Economics)
Todd Krause Skills
- Writing
- Solution Selling
- Team Building
- Consulting
- Planning
- Market
- Call Center
- Infrastructure
- Insurance
- Sales
- Customer Retention
- Fortune 500
- Consideration
- Sales Operations
- Market Research
- Competitive Analysis
- Oversight
- ACD
- New Opportunities
- Savings
- Contact Centers
- Absenteeism
- Temporary Placement
- Cross Functional Team Leadership
- Product Management
- Organizational Growth
- Organizational Structure
- Benchmarking
- Management
- Revenue
- Design
- Isp
- Data Transformation
- Work at Home
- Calls
- Funding
- Short
- Key Performance Indicators
- Hp Enterprise Solutions
- Statistics
- Integration
- CRM
- Metrics
- Utah
- Chat
- Internet Services
- Hiring
- Leadership
- Loan Servicing
- Chain
- Consumer Insight
- Grocery
- Performance Measurement
- Strategic Partnerships
- Salesforce.com
- Human Resources
- B2b
- Benchmark
- Incentive Programs
- Networking
- Service Operations
- Forecasting
- Customer Satisfaction
- System
- Support Functions
- Data Systems
- Automotive
- Telecommunications
- Strategic Initiatives
- Google Apps
- Team Management
- Team Leadership
- Overtime
- From Scratch
- Reports
- Strategy
- Organizational Restructuring
- Template
- Hotels
- Sold
- Turnover
- Mass
- Containment
- Acquisitions
- Budget Management
- Hearing
- Customer Insight
- New Business Development
- New Hire Training
- Deloitte
- Training
- Customer Service
- Directors
- Surveying
- Transitions
- Operational Excellence
- Scheduling
- Project Management
- Product Development
- Earlier
- Reporting
- Talk
- Venture Capital
- Call Centers
- Analysis
- Ratings
- Mechanisms
- Product Marketing
- Information Technology
- Customer Relations
- Power
- Economics
- Dealer Management
- Corporate Finance
- C
- Strategic Business
- Scratch
- VoIP
- 24x7
- Customer Interaction
- Churn
- Complaint Management
- Accountability
- Data Analysis
- Business Development
- Spirit
- Communication
- Incentives
- Contemporary Art
- Negotiation
- Business Analysis
- Shops
- Lead Generation
- Business Operations
- Strategic Planning
- Customer Relationship Management
- Cost Savings
- Sales Management
- Operations
- Lake Homes
- New Hires
- Service Quality
- Change Management
- Business Intelligence
- Ski
- Technical Support
- Project Planning
- Project
- Business Process Improvement
- Contractual Agreements
- House
- Training Programs
- Service Levels
- Catalyst
- Analytics
- Data Migration
- Nike
- Services
- Boxes
- Pricing
- Country
- Internal Audit
- Customer Experience
- E Commerce
- Sales Process
- Client Relationship Building
- SALT
- Art
- Efficiencies
- Magazines
- Switch
- Account Management
- Implementing Training Programs
- Curriculum Design
- History
- Resources
- Start Ups
- Business Rules
- Business Process Re Engineering
- Electronics
- HR
- Internal Customers
- Vendor Management
- Process Improvement
- Bonus
- Software
- Concurrent
- Touch
- Data Extraction
- Addressing
- Business Planning
- Relationship Building
- Deer
- Program Management
- Rate
- Agents
- Mil
- Special Projects
- Resorts
- Asset
- Weaknesses
- Invoicing
- Internet Access
- Budgets
- Financial Transactions
- Business Strategy
- SaaS
- Mystery
- Technical Issues
- Templates
- Marketing Strategy
- Mergers and Acquisitions
- Multi Site
- Transform
- Negative
- Recruiting
- Consumer
- Code Coverage
- High Growth
- Dealers
Todd Krause Summary
- Todd Krause, based in Washington, DC, US, is currently a Service Transformation and Contact Center Operations Leader at Accenture Federal Services. Todd Krause brings experience from previous roles at Deloitte, Volkswagen of America, Inc and IKANO Communications. Todd Krause holds a BS in Mass Communications @ University of Utah. With a robust skill set that includes Writing, Solution Selling, Team Building, Consulting, Planning and more. Todd Krause has 2 emails and 4 mobile phone numbers on RocketReach.
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