Todd Hixson Email & Phone Number
Director of Workforce Management @ Personify Health
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Todd Hixson Location
- San Antonio, TX, US
Todd Hixson Work
- Director of Workforce Management @ (March 2024 - Present)
- Global Director Capacity Planning and Workforce Optimization @ (October 2021 - June 2023)
- Capacity Manager @ (August 2018 - September 2021)
- Director of Workforce Management @ (September 2017 - July 2018)
- W.O.L.F. (Workforce Optimization Logistics and Forecasting) Manager @ (December 2013 - August 2017)
- ICMI Advisory Board Member @ (September 2010 - September 2015)
- Call Center Industry Advisory Council Advisory Member @ (July 2011 - January 2014)
- Sr. Vice President of Customer Care and WFM @ Real Analogics, Inc (September 2013 - December 2013)
- APD and EMS and PSD Operations Manager @ (June 2007 - September 2013)
- Operations SME -Acting WFM Manager @ Travelocity (January 2004 - January 2007)
- Workforce Analyst @ (January 2000 - January 2004)
- CEO and Owner @ M.R.Stagehands (January 1994 - January 2000)
- Producer and Engineer @ Arrowhead Producations (January 1981 - January 1994)
Todd Hixson Education
- The University of Texas at San Antonio
E
1988-1993 - Rockwell City 1977-1980
Todd Hixson Skills
- Financial Performance
- Coaching
- Call Routing
- Spelling
- Inductive Reasoning
- Loan Servicing
- Mortgage Lending
- Industry standards
- Government Regulations
- Staffing Plans
- Deductive Reasoning
- Broadband Access
- Strategic Planning
- Action Planning
- Skill Development
- Workforce Planning
- Social Media Development
- Workforce Management
- Continuous Improvement
- Leadership
- Employee Engagement
- Outsourcing
- Call Centers
- CRM
- Operations Management
- Performance Management
- Management
- Cross-functional Team Leadership
- Social Media
- Analytics
- Business Process Improvement
- Strategy
- Forecasting
- Budgets
- Analysis
- Customer Experience
- Toyota Production System
- Enterprise Software
- Team Building
- Customer Service
- Call Center
- Contact Centers
- Call Center Development
- Six Sigma
- Operational Excellence
- Training
- IVR
- Process Improvement
- Voice of the Customer
- Customer Relationship Management (CRM)
- Microsoft Excel
- Customer Relationship Management Crm
- Project Management
- Cross Functional Team
- Cross Functional Team Leadership
- Business Development
- Microsoft Office
- Business Process
- Entertainment
- Customer Relationship Management
Todd Hixson Summary
- Todd Hixson, based in San Antonio, TX, US, is currently a Director of Workforce Management at Personify Health. Todd Hixson brings experience from previous roles at Disney Streaming, Hulu, VIPdesk Connect and Cabela's. Todd Hixson holds a 1988 - 1993 E @ The University of Texas at San Antonio. With a robust skill set that includes Financial Performance, Coaching, Call Routing, Spelling, Inductive Reasoning and more. Todd Hixson has 2 emails and 1 mobile phone numbers on RocketReach.
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