Customer Care and Contact Center Projects Manager @ (January 2019 - January 2020)
Vice President, Regional Service Manager, Customer Care Operations @ (January 2009 - January 2018)
Director Of Retail Operations @ Community Financial Credit Union (CO) (March 2008 - October 2009)
Vice President, Retail Banking @ (January 2002 - January 2008)
Payroll Card Program Manager and Director of Banking Relations @ (January 2000 - January 2002)
Todd Hagan Education
University of Colorado Boulder
BA (International Business/Spanish)
Todd Hagan Skills
Analytics
Asana
B2C
Banking
Budgets
Business Development
Business Intelligence (BI)
Business Process Improvement
Business Strategy
CRM
Call Center Administration
Coaching
Consumer Lending
Contact Center Management
Contact Center Operations
Credit
Cross-team Collaboration
Customer Engagement
Customer Experience
Customer Experience Management
Customer Satisfaction
Customer Service Management
Data Analysis
EOS
Financial Services
Interpersonal Relationships
Leadership
Loans
Management
Marketing
Microsoft Office
Mortgage Lending
Multi-Cultural Team Leadership
NPS
New Business Development
Operational Excellence
Operations Management
Program Management
Project Management
Remote Workforce
Sales
Sales Management
Shopify
Spanish
Team Building
Team Leadership
Training
Underwriting
Virtual Teams
Voice of the Customer
Call Center
Finacial Management
Commercial Banking
Spanish-speaking
Portfolio Management
Customer Service
Operations
Spanish Speaking
Strategic Planning
Todd Hagan Summary
Todd Hagan, based in Denver, CO, US, is currently a Contact Center Manager at Meritrust Credit Union. Todd Hagan brings experience from previous roles at Q5 ADVISORS: EARLY WAGE ACCESS | AP VIRTUAL CARD | SHIPPING SOLUTIONS, Truth Company, U.S. Bank and Community Financial Credit Union (CO). Todd Hagan holds a BA in International Business/Spanish @ University of Colorado Boulder. With a robust skill set that includes Analytics, Asana, B2C, Banking, Budgets and more. Todd Hagan has 3 emails and 1 mobile phone numbers on RocketReach.
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