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Todd Forgie Location
Boston, MA, US
Todd Forgie Work
VP Customer Experience @ (April 2026 - Present)
VP, Head of Global Incident and Escalation Management @ (September 2024 - April 2026)
Senior Director, Incident and Escalation Management @ (September 2020 - September 2024)
Vice President Customer Care @ (March 2020 - September 2020)
Executive Director Product and Technical Support @ (September 2019 - March 2020)
Executive Director IaaS Operations @ (October 2017 - September 2019)
Executive Director Customer Success @ (May 2017 - October 2017)
VP Information Technology and Managed Services @ MEDHOST (July 2013 - February 2017)
Board Director @ TN HIMSS (January 2014 - January 2017)
Director of IT Engagement @ (October 2011 - July 2013)
Board Director @ TN HIMSS (January 2014 - December 2017)
Program Director, Managed Services @ (June 2011 - October 2011)
Project Manager @ (July 2010 - June 2011)
Operations Specialist @ (February 1994 - February 1997)
Todd Forgie Education
Vanderbilt University Owen Graduate School of Management
MBA
2007-2009
Middle Tennessee State University (MTSU)
BS (Aerospace)
1998-2002
Middle Tennessee State University (MTSU)
Commercial Multiengine Instrument Pilot (Commercial Multiengine Instrument Pilot)
Todd Forgie Skills
Change Management
Operations Management
Customer Relations
Lean Manufacturing
Organizational Development
Visio
Manufacturing
Business Process Improvement
Management
Customer Satisfaction
Coaching
Leadership
Quality Assurance
Team Leadership
Vendor Management
Data Analysis
Process Improvement
Contract Negotiation
Turn Around Management
Strategic Planning
Business Analysis
Managed Services
Continuous Improvement
Training
Customer Service
SDLC
Program Management
Cross-functional Team Leadership
Healthcare
Business Strategy
Six Sigma
Team Building
Project Management
SaaS
ITIL
EHR
Healthcare Information Technology
Business Development
IT Management
IT Strategy
PMO
Leadership Development
Human Resources
Private Cloud
Product Development
Project Planning
Relationship Management
Sales
Software Documentation
Strategy
Google Groups
Strategic Vision
Scanners
Medical Intuitive
Fleets
Sales Operations
Web Applications
Navy
Aligning
Quantum
Budget Development
Mixed
Turning Around
Units
Holistic Health
Progression
RCM
ERP
Kaizen
Major Accounts
Crews
Boosting
Process Simulation
Analysis
Savings
Operations
International
Customer Requirements
Fostering
Staff Retention
Mergers and Acquisitions
Television
Collaborative
Change Initiatives
Yahoo
Information Technology
Software Development
Software
Bandwidth
Responsibility
Customer Retention
Steering
Pearl
Agile Methodologies
Enterprise Software
Leading Large
Committees
Accounting
OSHA
Trade Shows
System
Cross Functional Team Leadership
Bowling
Incident
Occupational Health
Revenue
Service Delivery
Piloting
Horizon
Targeted Advertising
Strategies
Scorecard
Powerful
Mentoring
P&l
Engagement Management
Evolution
Design
Onboarding
Data Collection
Simple
Economics
Campaigns
Site Operations
Services
Facilities Management
Utilization
Outlook
Process Efficiencies
Market Analysis
Contractual Agreements
Market Research
Microsoft Word
Supply Chain
Marketing
Information System
Digital Asset Management
Consulting
Offering
Culture Development
Staff Development
Education
Business Process
Business Partnering
Market
Software Design
Technology
Paperless
Engagements
Structure
Aerial Photography
Bundling
Genesys
Program Development
Loyalty Programs
Human Error
Operational Turnaround
Pre Sales
Safety
Customer Reporting
Midwest
Culture
Aircraft
SAN
Delivery
Nashville
Aerospace
Positioning
Management Consulting
Incentive Programs
Applications
Business Services
Todd Forgie Summary
Todd Forgie, based in Boston, MA, US, is currently a VP Customer Experience at Cisco. Todd Forgie brings experience from previous roles at Atlassian, Google and athenahealth. Todd Forgie holds a 2007 - 2009 MBA @ Vanderbilt University Owen Graduate School of Management. With a robust skill set that includes Change Management, Operations Management, Customer Relations, Lean Manufacturing, Organizational Development and more. Todd Forgie has 3 emails and 1 mobile phone numbers on RocketReach.
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