2021 -
2023 Associate Director - Customer Success @
2018 -
2021 General Manager Service Delivery @
2016 -
2018 Associate Director Digital Sales Contact Centre @
2013 -
2016 Contact Centre Manager @
2009 -
2012 Manager Customer Services - SA @
2008 -
2009 Performance Lead and Asst Sales Centre Manager @
2005 -
2008 Sales Development Lead and Assistant CM @
Todd Cox Education
University of Toronto - Woodsworth College 1995
-
1999
Cairine Wilson Secondary School 1985
-
1989
Todd Cox Skills
Customer Service
Contact Centre
Team Building
Customer Experience
Call Center
Sales Management
Culture Change
Change Management
Organisation Change
Online Sales
Social Media
Contact Centers
Sales
Workforce Management
Vendor Management
Business Process Improvement
Operations Management
Project Delivery
CRM
Project Management
Coaching
Process Improvement
Employee Engagement
Team Leadership
Performance Management
Strategic Planning
Leadership
Telecommunications
Management
Outsourcing
Training Delivery
Business Transformation
Call Centers
Customer Satisfaction
Analysis
Budgets
Service Delivery
Business Analysis
Team Management
Retail
Customer Retention
Project Planning
Training
Business Process
Selling
Strategy
Program Management
Account Management
Business Strategy
Business Development
Teleservices
JavaScript
Requirements Analysis
Services
Operational Efficiency
Microsoft Office
Todd Cox Summary
Todd Cox, based in Adelaide, SA, AU, is currently a National Manager Customer Success at Hexicor. Todd Cox brings experience from previous roles at Auscontact Association, Iocane and Datacom. Todd Cox holds a 1995 - 1999 University of Toronto - Woodsworth College. With a robust skill set that includes Customer Service, Contact Centre, Team Building, Customer Experience, Call Center and more. Todd Cox has 2 emails on RocketReach.
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