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Toby Gallegos Location
Houston, TX, US
Toby Gallegos Work
Vice President - Servicing @ (December 2021 - Present)
Vice President - Contact Center @ (January 2021 - January 2022)
VICE PRESIDENT – Executive Client Experience Owner @ (January 2019 - January 2020)
Independent Consultant @ Dean and McLaughlin Financial LLC (January 2018 - January 2019)
SENIOR VICE PRESIDENT – Customer Care Center Operations @ (January 2017 - January 2018)
SENIOR VICE PRESIDENT - Customer Relations and Customer Experience @ (January 2011 - January 2017)
VICE PRESIDENT – Customer Service and Complaint Resolution @ (January 2001 - January 2011)
Toby Gallegos Education
University of Northern Colorado
Toby Gallegos Skills
Default Management
Loss Mitigation
Customer Experience Design
Customer Experience Management
Complaint Management
Regulatory Compliance
Loan Servicing
Mortgage Lending
Banking
Credit
Loans
Management
Risk Management
Mortgage Servicing
Residential Mortgages
Business Process Improvement
Leadership
Customer Service
Portfolio Management
Team Building
Vendor Management
Financial Services
Internal Audit
Community Outreach
Strategic Communications
Problem Solving
Project Management
Customer Relationship Management (CRM)
Credit Risk
Strategy
Strategic Planning
Account Management
Business Strategy
Business Development
Underwriting
Training
U.S. Federal Housing Authority (FHA)
Relationship Building
Financial Analysis
Operations Management
Strategic Partnerships
Team Leadership
Cross-functional Team Leadership
Team Motivation
Teamwork
Creative Problem Solving
Collaborative Problem Solving
Analytic Problem Solving
Contact Centers
Business Analysis
Toby Gallegos Summary
Toby Gallegos, based in Houston, TX, US, is currently a Vice President - Servicing at Cornerstone Home Lending, Inc.. Toby Gallegos brings experience from previous roles at Rushmore Loan Management Services LLC, Beyond Finance, Inc., Dean and McLaughlin Financial LLC and Freedom Mortgage. Toby Gallegos holds a University of Northern Colorado. With a robust skill set that includes Default Management, Loss Mitigation, Customer Experience Design, Customer Experience Management, Complaint Management and more. Toby Gallegos has 4 emails and 2 mobile phone numbers on RocketReach.
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