We’re a down-to-earth business, and how we work is special. That’s down to our unique culture. We believe in doing what’s right – winning for our customers, our communities, our planet and our people. We take pride in being an open, welcoming place where everyone feels at home. Where you can be yourself, do your best work and make a positive difference every day.
We pride ourselves on our passion for home improvement projects and we provide an outstanding experience for every customer who visits our stores or website, no matter what size of project they're undertaking.
Online Home Retail Limited first started out as Plumbworld Ltd back in 1999 selling bathroom and plumbing products. Since then it has been bought by the Grafton Group PLC in 2006 and received a major re-brand in 2012.
The business now employs 60 people in its purpose built warehouse/offices and boasts an impressive array websites in its portfolio selling everything from bathrooms suites to power tools and barbecues to woodburning stoves
For over 160 years Twyford has led the way in bathroom innovation, responding to lifestyle changes by creating products that continually move bathroom design forward.
Inspired design, fresh thinking and the highest production values are at the core of Twyford’s ongoing success. The commitment to lasting quality is apparent through 25 year guarantees on all ceramic products, and lifetime guarantees against manufacturing faults on all showering products.
With a reputation for being a ‘people’ organisation, Twyford has built lasting relationships with all its customers whether retailers, distributors, designers, architects, developers and contractors, by providing outstanding service.
Working with some of the finest designers Twyford continually seeks to improve its products aesthetically, but also technically and environmentally. Ground-breaking technological advances include developing the ultra-hygienic Rimfree® toilets and a number of water saving products. Twyford is also committed to preserving and protecting the environment by minimising the impact of its activities throughout every aspect of its business.
Twyford’s technological innovation also extends to its SpecMaster specification tool, designed to make life easier for architects, designers, specifiers and contractors. Recently developed in collaboration with the NBS (National Building Specification), part of RIBA Enterprises, it’s the only online product specification tool to allow specifications to be imported into either NBS Create or NBS Building software. SpecMaster already has over 1,200 registered users.
Since 2015 Twyford has been part of the Geberit Group.