Tinku Kumar Email & Phone Number
Senior Manager - Strategic Planning WFM @ American Express
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Tinku Kumar Location
- Delhi, DL, IN
Tinku Kumar Work
- 2025 -now Senior Manager - Strategic Planning WFM @
- 2022 -2025 Service Delivery Leader – Workforce Management @
- 2021 -2022 Sr. Team Leader - Workforce Management @
- 2018 -2021 Team Leader - Workforce Management @
- 2015 -2018 Business Analyst - Workforce Management @
- 2014 -2015 Real Time Analyst - Workforce Management @
- 2012 -2014 WFM Analyst @ Convergys
- 2008 -2012 Collection Executive @ HCL Technologies
- 2007 -2008 Customer Service Representative @
Tinku Kumar Education
- Sikkim manipal university
Bachelor of Computer Application (BCA) (Bachelor of Computer Application (BCA), Computer Science)
2008-2012
Tinku Kumar Skills
- MIS
- BPO
- Team Management
- Vendor Management
- Service Delivery
- CRM
- SLA
- Business Analysis
- Operations Management
- Transition Management
- Performance Management
- Outsourcing
- Internal Audit
- Attrition
- Rate
- Disputes
- Qualification
- Languages
- Delivery
- India
- Management
- CMS
- Projection
- Sls
- Breaks
- Addressing
- Dashboard
- Tracker
- SQL
- New Delhi
- Redemption
- Invoicing
- Outlook
- Schedules
- Contact Centers
- Customer Support
- Analysis
- H2
- Reporting
- Microsoft Excel
- Macro
- Databases
- Rta
- System Monitoring
- Account Maintenance
- Customer Service
- Portals
- Call Centers
- Queues
- American Express
- Reward
- Navigation
- Shareholder
- Management Information Systems Mis
- STAR
- PowerPoint
- Governance
- Process Improvement
- Cycling
- Meetings
- Floors
- eWFM
- Scheduling
- Avaya Technologies
- Reports
- Travel
- Hindi
- Real Time
- Disciplinary
- Modifying
- Workforce Management
- English
- Publishing
- IEX
- Personal Profile
- Performer
- Employee Database Management
- Stakeholder Management
- Shrinkage
- Responsibility
- Results Oriented
- Training
- Project Bidding
- Project Planning
- Marketing
- Payments
- Short Term Planning
- Management Information Systems
Tinku Kumar Summary
- Tinku Kumar, based in Delhi, DL, IN, is currently a Senior Manager - Strategic Planning WFM at American Express. Tinku Kumar brings experience from previous roles at American Express. Tinku Kumar holds a 2008 - 2012 Bachelor of Computer Application (BCA) in Bachelor of Computer Application (BCA), Computer Science @ Sikkim manipal university. With a robust skill set that includes MIS, BPO, Team Management, Vendor Management, Service Delivery and more. Tinku Kumar has 2 emails and 1 mobile phone numbers on RocketReach.
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