2021 -
2024 Senior Manager, Customer Service Operations @
2019 -
2021 Operations Manager, Customer Care - North America @
2018 -
2019 Business Manager @
2017 -
2018 Area Manager - Technical Customer Services @
2016 -
2017 Chronic Support Team Manager @
2015 -
2016 Customer Resolution Leader @
2008 -
2015 Team Leader @
Timothy Wickes Education
The University of Montana 2004
-
2008
Timothy Wickes Skills
Leadership
Customer Experience
Team Building
BPO
Avaya
Customer Retention
Customer Satisfaction
Troubleshooting
Telecommunications
Team Leadership
Process Improvement
Workforce Management
Telemarketing
IVR
Contact Centers
Training
Interviews
Employee Training
Customer Service
Business Process Improvement
Management
Call Center Development
Inbound Marketing
Project Management
Coaching
Outsourcing
Call Centers
Integration
Performance Management
Vendor Management
Strategic Planning
Microsoft Office
Leadership Development
Time Management
Timothy Wickes Summary
Timothy Wickes, based in Denver, CO, US, is currently a Director of Customer Service at Tecovas. Timothy Wickes brings experience from previous roles at Deckers Brands and AT&T. Timothy Wickes holds a 2004 - 2008 The University of Montana. With a robust skill set that includes Leadership, Customer Experience, Team Building, BPO, Avaya and more. Timothy Wickes has 2 emails and 2 mobile phone numbers on RocketReach.
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