Timothy Risby Email
ESM Solution Lead @ Zitac
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Timothy Risby Location
- Malmö, SE
Timothy Risby Work
- ESM Solution Lead @ (July 2026 - Present)
- IT Service Management Expert | Technical Account Manager @ (January 2020 - June 2026)
- Service Delivery Manager @ (June 2016 - December 2019)
- Project Manager @ (October 2015 - December 2016)
- Service Manager @ (April 2015 - December 2015)
- Incident Manager @ (November 2012 - April 2015)
- IT Technician @ Region Skåne (December 2008 - October 2012)
Timothy Risby Education
- Kunskapsgymnasiet Malmö
Upper Secondary School (Computer Engineering)
2003-2006 - ITIL Foundation Certificate in IT Service Management
Timothy Risby Skills
- CMDB
- Customer Satisfaction
- Enterprise Service Management
- Enterprise Solution Design
- IT Service Management
- ITIL
- Incident Management
- Internet Information Services (IIS)
- Ivanti Neurons for ITSM
- Major Incident Management
- Microsoft Azure
- Microsoft Graph
- OpenID Connect (OIDC)
- Presentation Skills
- Problem Solving
- Project Management
- REST APIs
- Service Delivery Management
- Service Desk
- Service-Level Agreements (SLA)
- ServiceNow
- Team Leadership
- Troubleshooting
- Windows Server
- Zendesk
- Leadership
- Microsoft Office
- IT Outsourcing
- Customer Service
- IT Governance
- Help Desk Support
- Service Delivery
- Project Planning
- Managed Services
- Microsoft Exchange
- Offshoring
- ITIL Certified
- Windows 8.1
- Microsoft Excel
- IT Hardware Support
- Service Improvement
- Change Management
- Service Desk Management
- Mac OS
- Active Directory
- Service Management
- Windows 7
- Problem Management
- Program Management
- Outsourcing
- Technical Support
- Sales
Timothy Risby Summary
- Timothy Risby, based in Malmö, SE, is currently a ESM Solution Lead at Zitac. Timothy Risby brings experience from previous roles at Zitac and Tieto. Timothy Risby holds a 2003 - 2006 Upper Secondary School in Computer Engineering @ Kunskapsgymnasiet Malmö. With a robust skill set that includes CMDB, Customer Satisfaction, Enterprise Service Management, Enterprise Solution Design, IT Service Management and more.
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