2021 -
now Expert Care - Technical Account Manager @
2020 -
2021 Technical Support Specialist @
2015 -
2017 Escalation and Complaint Manager @
1998 -
2014 Technical Support Specialist @
1997 -
1998 Systems Service Representative @
1996 -
1997 Technical Service Representative @
1989 -
1996 Customer Service Engineer @
Timothy Cockerham Education
Dutchess Community College
(Architecture)
1987
-
1989
Frankiln Delano Roosevelt High School 1984
-
1987
Timothy Cockerham Skills
Management
IT Service Management
Disaster Recovery
Servers
Troubleshooting
Windows
Active Directory
Integration
Technical Support
ITIL
Windows 7
Microsoft Office
Customer Service
Customer Escalation Management
Escalations Management
Responsiveness
Advocate
Client Relations
Client Services
Customer Support
Client advocate
Client Expectations Management
VMware
SQL
Sales
Leadership
Strategic Planning
Training
Timothy Cockerham Summary
Timothy Cockerham, based in Frisco, TX, US, is currently a Project Manager at IBM. Timothy Cockerham brings experience from previous roles at IBM and Pavaso. Timothy Cockerham holds a 1987 - 1989 Dutchess Community College. With a robust skill set that includes Management, IT Service Management, Disaster Recovery, Servers, Troubleshooting and more. Timothy Cockerham has 2 emails and 1 mobile phone numbers on RocketReach.
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