Technical Support Specialist @ (November 2020 - November 2021)
Escalation and Complaint Manager @ (October 2015 - April 2017)
Technical Support Specialist @ (May 1998 - March 2014)
Systems Service Representative @ (January 1997 - January 1998)
Technical Service Representative @ (January 1996 - January 1997)
Customer Service Engineer @ (May 1989 - May 1996)
Timothy Cockerham Education
Dutchess Community College
Architecture (Architecture)
1987-1989
Frankiln Delano Roosevelt High School 1984-1987
Timothy Cockerham Skills
Management
IT Service Management
Disaster Recovery
Servers
Troubleshooting
Windows
Active Directory
Integration
Technical Support
ITIL
Windows 7
Microsoft Office
Customer Service
Customer Escalation Management
Escalations Management
Responsiveness
Advocate
Client Relations
Client Services
Customer Support
Client advocate
Client Expectations Management
VMware
SQL
Sales
Leadership
Strategic Planning
Training
Timothy Cockerham Summary
Timothy Cockerham, based in Frisco, TX, US, is currently a Project Manager at IBM. Timothy Cockerham brings experience from previous roles at IBM and Pavaso. Timothy Cockerham holds a 1987 - 1989 Architecture in Architecture @ Dutchess Community College. With a robust skill set that includes Management, IT Service Management, Disaster Recovery, Servers, Troubleshooting and more. Timothy Cockerham has 2 emails and 1 mobile phone numbers on RocketReach.
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