TimeZest Information

TimeZest is the dispatch company for managed service providers. For decades, MSPs have run their service desks on push dispatch, a model inherited from the early PSA era, where a coordinator assigns every ticket by hand. Leveraging machine learning, TimeZest makes the better model practical: pull dispatch, where the right work surfaces to the right person at the right time. Dispatch HQ, TimeZest's intelligent dispatch assistant, takes on the repetitive parts of dispatch work, not the not the customer communication. AI-assisted triage reads and classifies incoming tickets with visible reasoning the dispatcher can confirm or override. A continuously ranked queue surfaces what matters most, and when a technician is ready, they pull their next ticket with a single click, no browsing, no cherry-picking. Scheduling requests are built into the same workflow, started earlier in the ticket's life so appointments stop being an afterthought. The human stays in the loop at every step. It's built for MSPs of every size, assisting dedicated dispatchers at larger shops and service managers wearing the dispatch hat at smaller ones. Dispatch HQ is PSA-integrated with ConnectWise, Autotask, and HaloPSA, and draws on seven years spent solving the MSP scheduling problem. Founded in 2019, TimeZest turns queue chaos into clarity for MSPs.