Data Centre Operations Manager @ (April 2016 - March 2019)
Major Incident and Problem Manager @ (November 2013 - April 2016)
Service Escalation Manager (MoD) @ (July 2010 - October 2013)
Incident and Problem Manager @ (September 2007 - June 2010)
Onsite Lead @ (June 2005 - August 2007)
Technical Support Analyst and Trainer @ (February 2004 - May 2005)
Tim Wren Education
Birmingham City University
2.2 (Photography, Journalism, DTP)
2000-2003
Denbigh High School 1991-1998
Tim Wren Skills
Incident Management
IT Service Management
Service Improvement
ITIL
Remedy
Vendor Management
Change Management
Service Management
SLA
Service Delivery
Disaster Recovery
Stakeholder Management
IT Operations
Process Improvement
Troubleshooting
Problem Management
Technical Support
Service Desk
Data Analysis
Business Analysis
Microsoft Office
Crisis Management
Customer Service
Project Management
Major Incident Management
Data Center
Business Process Improvement
Tim Wren Summary
Tim Wren, based in Woodley, GB, is currently a Director, Global Network Services at WTW. Tim Wren brings experience from previous roles at WTW, Wipro Limited and John Lewis Partnership. Tim Wren holds a 2000 - 2003 2.2 in Photography, Journalism, DTP @ Birmingham City University. With a robust skill set that includes Incident Management, IT Service Management, Service Improvement, ITIL, Remedy and more. Tim Wren has 4 mobile phone numbers on RocketReach.
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