Tim Wilbourn Email & Phone Number
SVP Support and Customer Success @ Crexendo® Business Solutions
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Tim Wilbourn Location
- Parker, CO, US
Tim Wilbourn Work
- SVP Support and Customer Success @ (June 2024 - Present)
- Founder @ Last Mile Consulting (December 2023 - Present)
- Vice President Customer Experience @ (August 2022 - November 2023)
- Head of Critical Account Program @ (January 2020 - August 2022)
- Associate Vice President Customer Retention and Strategy @ (October 2017 - January 2020)
- Sr. Director Customer Retention and Strategy @ (October 2017 - March 2019)
- Director Customer Retention and Strategy @ (January 2013 - October 2017)
- Account Executive @ (June 2012 - January 2013)
- Sales Manager @ (October 2008 - June 2012)
- Front of House Manager, Kitchen Manager, Assistant General Manager @ Pappadeaux Seafood Kitchen - A Pappas Company (January 2003 - October 2008)
Tim Wilbourn Education
- Sam Houston State University
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2003-2006 - Sam Houston State University
Undergraduate (Management / Marketing)
2001-2006 - LD Bell High School 1998-2001
- University of Oklahoma
Activities and societies: Pi Kappa Phi Fraternity
Tim Wilbourn Skills
- Account Management
- Analytical Skills
- Artificial Intelligence (AI)
- Business Process Outsourcing (BPO)
- Business Strategy
- CSM
- Call Centers
- Change Management
- Churn Management
- Coaching
- Communication
- Constructive Feedback
- Critical Thinking
- Cross-functional Team Leadership
- Customer Centric
- Customer Escalation Management
- Customer Experience
- Customer Experience Management
- Customer Journey Mapping
- Customer Loyalty
- Customer Marketing
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Support
- Direct Sales
- Emerging Trends
- Enablement
- Enterprise Software
- Executive Visibility
- Executive-level Communication
- Forecasting
- Go-to-Market Strategy
- Growth Hacking
- Growth Strategies
- High Performance Teams
- Key Metrics
- Lead Generation
- Leadership
- Management
- Mentoring
- Negotiation
- Objectives and Key Results (OKRs)
- Organizational Leadership
- P&L
- Performance Appraisal
- Performance Management
- Presentation Skills
- Presentations
- Problem Solving
- Program Management
- Project Management
- Putting the Customer First
- Recruiting
- Relationship Building
- Renewals
- Sales
- Sales Management
- Sales Operations
- Sales Process
- Salesforce.com
- Scaling & Root Planing
- Service Standards
- Software as a Service (SaaS)
- Solution Selling
- Start-up Leadership
- Start-up Ventures
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Motivation
- Teamwork
- Telecommunications
- Training
- User Experience (UX)
- Value Selling
- Vendor Management
- Web Conferencing
- Budgets
- Cloud Computing
- Retail
- Profit
- Merchandising
- Time Management
- Inventory Management
- Store Management
- B2B
- Income Statement
- Cold Calling
- Selling
- New Business Development
- Hiring
- Product Marketing
- Sales Presentations
- Competitive Analysis
- P&L Management
- CRM
- Business Development
- Cross Functional Team Leadership
- Retention
- Customer Relationship Management Crm
- Customer Relationship Management
Tim Wilbourn Summary
- Tim Wilbourn, based in Parker, CO, US, is currently a SVP Support and Customer Success at Crexendo® Business Solutions. Tim Wilbourn brings experience from previous roles at Last Mile Consulting and RingCentral. Tim Wilbourn holds a 2003 - 2006 Bachelor of Business Administration - BBA in Business Administration and Management, General @ Sam Houston State University. With a robust skill set that includes Account Management, Analytical Skills, Artificial Intelligence (AI), Business Process Outsourcing (BPO), Business Strategy and more. Tim Wilbourn has 2 emails and 1 mobile phone numbers on RocketReach.
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