Vision 21 Care Analyst @ (December 2007 - April 2009)
Data Centre Operations Analyst @ (May 2007 - December 2007)
Incident Control Analyst @ (April 2006 - May 2007)
IT Support Centre Analyst @ (August 2005 - April 2006)
Service Desk Technician @ (June 2004 - January 2005)
Customer Service Technician @ Stream Global Services (January 2003 - April 2004)
Tim Smith Education
George Brown Polytechnic
Culinary Arts Certification - Continuing Education
2018-2019
Fanshawe College 1999-2001
Tim Smith Skills
Audio Conferencing
Business Analysis
ClearQuest
Cross Functional Team Building
Cross-functional Team Leadership
Customer Service
Disaster Recovery
Emerging Leaders
Enterprise Software
IBM Rational Tools
ITIL
ITIL Process
ITIL Service Transition
ITIL v3 Foundations Certified
Integration
Leadership
Management
Microsoft Office
Project Management
Release Deployment
Release Management
Requirements Analysis
Software Development Life Cycle (SDLC)
Software Project Management
Team Leadership
Telecommunications
Vendor Management
Video Conferencing
Troubleshooting
Healthcare
Strategic Planning
Microsoft Excel
Cross Functional Team Leadership
SQL
Software Development Life Cycle Sdlc
Quality Assurance
Metrics
Software Development Life Cycle
Tim Smith Summary
Tim Smith, based in Toronto, ON, CA, is currently a Director - Technology Strategy and CTO Chief of Staff (Manulife Bank) at Manulife Bank of Canada. Tim Smith brings experience from previous roles at Thomson Reuters, HCL Software, KPMG Canada and Rogers Communications. Tim Smith holds a 2018 - 2019 Culinary Arts Certification - Continuing Education @ George Brown Polytechnic. With a robust skill set that includes Audio Conferencing, Business Analysis, ClearQuest, Cross Functional Team Building, Cross-functional Team Leadership and more.
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