Tim McKenna Email & Phone Number
IT Support Services Manager @ Red Robin
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Tim McKenna Location
- Denver, CO, US
Tim McKenna Work
- 2016 -now IT Support Services Manager @
- 2015 -2016 ITO Services @
- 2012 -2015 Director, Global Support Services @ Ciber
- 2011 -2012 Systems Training Manager @ Ciber
- 2007 -2011 Service Desk Analyst @ Ciber
- 2004 -2007 Systems Administrator @ Steelwize, LLC
- 2003 -2004 Level 2 Technical Support Analyst @ Covad Communications
- 2003 -2003 Consultant @
- 1995 -2001 Group Credit Manager @ Corporate Express, Inc.
- 1995 -1995 Regional Credit Analyst @
- 1994 -1995 Assistant Credit Manager @ Joyce Office Products Company
- 1990 -1994 Credit Representative @ Union Camp Corporation
Tim McKenna Education
- Colorado Technical University 1996-1997
- University of Maryland College Park 1986-1990
Tim McKenna Skills
- Customer Satisfaction (CSAT)
- Global Teams
- Server Administration
- IT Hardware Support
- IT Infrastructure Management
- Business Process Design
- IT Transformation
- IT Project & Program Management
- Customer Support
- IT Operations
- Service Desk
- Service Improvement
- Incident Management
- Continuous Improvement
- CAB
- Programme Governance
- Facilitation
- Subject Matter Experts
- Communication
- Internal Customers
- Problem Management
- IT Service Management
- ServiceNow
- Technical Support
- Troubleshooting
- Active Directory
- Leadership
- Business Analysis
- Management
- Change Management
- Vendor Management
- Process Improvement
- Software Documentation
- Servers
- Hardware
- Networking
- IT Strategy
- Requirements Analysis
- Microsoft Exchange
- SharePoint
- Integration
- IT Management
- Consulting
- Business Process
- Project Management
- Business Process Improvement
- Information Technology
- System Deployment
- Computer Hardware
- ITIL
- Technology
- Support
- Customer Service
- Services
Tim McKenna Summary
- Tim McKenna, based in Denver, CO, US, is currently a IT Support Services Manager at Red Robin. Tim McKenna brings experience from previous roles at Hewlett Packard Enterprise and Ciber. Tim McKenna holds a 1996 - 1997 Colorado Technical University. With a robust skill set that includes Customer Satisfaction (CSAT), Global Teams, Server Administration, IT Hardware Support, IT Infrastructure Management and more. Tim McKenna has 3 emails and 1 mobile phone numbers on RocketReach.
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