Tim MacIvor Email & Phone Number
Partner and Vendor Experience @ Infinigate Group
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Tim MacIvor Location
- Edinburgh, GB
Tim MacIvor Work
- 2025 - now Partner and Vendor Experience @
- 2023 - now Consultant @ CXDX
- 2023 - 2025 Data and Digital Transformation Director @
- 2022 - 2023 Customer Experience Technology Director @
- 2020 - 2022 Head of Digital Transformation @
- 2019 - 2020 Digital Director @
- 2017 - 2019 Head Of Customer Experience @
- 2014 - 2017 Head of Customer @
- 2014 - 2014 eService Programme Manager - Interim @
- 2009 - 2013 Head of Customer Experience @
- 2006 - 2009 Head of Operations Projects @
- 2003 - 2006 Management Information Manager @
- now ITV Digital
- now
Tim MacIvor Education
- University of Leeds
Bachelor of Arts (B.A.) (Business Management & Administration)
1992 - 1995
Tim MacIvor Skills
- Customer Experience
- E-commerce
- Program Management
- Customer Insight
- People Management
- Product Development
- Call Center
- Customer Service
- Customer Satisfaction
- Business Analysis
- Customer Loyalty
- Problem Solving
- Management
- Brand Loyalty
- Retail
- Contact Centers
- Product Management
- Analytics
- Project Delivery
- Business Process Improvement
- Vendor Management
- Analysis
- Forecasting
- Multi-channel Retail
- Web Analytics
- Business Intelligence
- Start-ups
- SaaS
- CRM
- Team Management
- Telecommunications
- Change Management
- Project Management
- Knowledge Management
- Call Centers
- Business Development
- Segmentation
- Multi-channel Marketing
- Project Planning
- Cross-functional Team Leadership
- Stakeholder Management
- Outsourcing
- Strategy
- Operational Strategy
- Fraud Prevention
- Proposition Development
- Governance
- Business Case
- Customer Value
- Customer Contact
- Policy
- Customer Research
- OPEX
- Adoption
- Communication
- Conversion Rate
- Documentation
- Insurance
- Collections
- Credit
- Planning
- Credit Risk
- Chat
- Idea
- Cross Functional Team Leadership
- Marketing
- Digital Transformation
- Keys
- Key Performance Indicators
- Engineering
- Quality Management
- Capex
- Service Levels
- Checkout
- JavaScript
- Operations
- Multi Channel Marketing
- Demand
- Sponsorship
- Reason
- Training
- Content Management
- GUI
- Customer Relationship Management Crm
- Organisations
- Reporting
- Project Teams
- Transformations
- Sales
- Product Design
- Channel Strategy
- E Commerce
- Themes
- CX
- Analytical Skill
- Data Architecture
- Design
- Metrics
- Dashboard
- Proposition
- Customer Engagement
- Registration
- Multi Channel Retail
- Management Information Systems
- C
- Process Design
- Funding
- Fraud Detection
- Customer Relationship Management
- Revenue Assurance
- Customer Retention
- Start Ups
- Business Transformation
- Voice of the Customer
- Voice of the Customer Analysis
- Optimization
- Marketing Strategy
Tim MacIvor Summary
- Tim MacIvor, based in Edinburgh, GB, is currently a Partner and Vendor Experience at Infinigate Group. Tim MacIvor brings experience from previous roles at CXDX, Sodexo, OpenText and Magnet Ltd. Tim MacIvor holds a 1992 - 1995 Bachelor of Arts (B.A.) in Business Management & Administration @ University of Leeds. With a robust skill set that includes Customer Experience, E-commerce, Program Management, Customer Insight, People Management and more. Tim MacIvor has 3 emails and 1 mobile phone numbers on RocketReach.
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