2019 -2021 Sr Director of Enterprise Support Services @
2017 -2018 Director @
2014 -2017 VP of Call Center Operations @
2011 -2014 VP of Customer Engagement Operations @
2009 -2011 Sr. Director of Operations @
2007 -2009 Sr. Manager of Customer Retention Operations @
2001 -2006 Sales and Service Manager, Operations Manager and Site Sr. Manager @
1995 -1999 Research Assistant @ Arizona State Department
1994 -1998 Research Associate @
1992 -1995 Research and Teaching Assistant @
Tim Kim Education
University of Louisiana at Lafayette
Bachelor of Science (Microbiology, Chemistry)
1989-1992
University of Louisiana at Lafayette
Masters of Science (Molecular Population Genetics)
Tim Kim Skills
Call Center
Performance Management
Customer Service
Leadership Development
Training
Recruiting
New Hire Orientations
Workforce Management
Customer Retention
Leadership
Project Planning
Process Scheduler
Enterprise Software
Customer Experience
Customer Satisfaction
Contact Centers
Call Center Development
Process Improvement
Vendor Management
Operations Management
Team Building
CRM
Change Management
Management
Call Centers
Forecasting
Business Intelligence
Program Management
Start-ups
Strategy
Product Management
Coaching
Business Strategy
Business Development
Cross-functional Team Leadership
Outsourcing
BPO
Business Process Improvement
Sales
Analytics
Team Leadership
Team Management
Quality Assurance
Analysis
Budgets
Mergers & Acquisitions
Strategic Partnerships
Strategic Planning
Account Management
Customer Relationship Management (CRM)
Cross Functional Team Leadership
Microsoft Office
Start Ups
Financial Services
Mergers and Acquisitions
Teaching
Tim Kim Summary
Tim Kim, based in Los Angeles, CA, US, is currently a AVP Call Center at Orange County's Credit Union. Tim Kim brings experience from previous roles at Solugenix, Wag Labs Inc., Public Storage and Experian Consumer Direct. Tim Kim holds a 1989 - 1992 Bachelor of Science in Microbiology, Chemistry @ University of Louisiana at Lafayette. With a robust skill set that includes Call Center, Performance Management, Customer Service, Leadership Development, Training and more. Tim Kim has 3 emails and 1 mobile phone numbers on RocketReach.
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