Tim Kim Email & Phone Number
AVP Call Center @ Orange County's Credit Union
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Tim Kim Location
- Los Angeles, CA, US
Tim Kim Work
- AVP Call Center @ (May 2021 - Present)
- Sr Director of Enterprise Support Services @ (April 2019 - May 2021)
- Director @ (June 2017 - January 2018)
- VP of Call Center Operations @ (August 2014 - April 2017)
- VP of Customer Engagement Operations @ (January 2011 - January 2014)
- Sr. Director of Operations @ (January 2009 - January 2011)
- Sr. Manager of Customer Retention Operations @ (January 2007 - January 2009)
- Sales and Service Manager, Operations Manager and Site Sr. Manager @ (January 2001 - December 2006)
- Research Assistant @ Arizona State Department (January 1995 - January 1999)
- Research Associate @ (January 1994 - January 1998)
- Research and Teaching Assistant @ (January 1992 - January 1995)
Tim Kim Education
- University of Louisiana at Lafayette
Bachelor of Science (Microbiology, Chemistry)
1989-1992 -
Masters of Science (Molecular Population Genetics)
Tim Kim Skills
- Call Center
- Performance Management
- Customer Service
- Leadership Development
- Training
- Recruiting
- New Hire Orientations
- Workforce Management
- Customer Retention
- Leadership
- Project Planning
- Process Scheduler
- Enterprise Software
- Customer Experience
- Customer Satisfaction
- Contact Centers
- Call Center Development
- Process Improvement
- Vendor Management
- Operations Management
- Team Building
- CRM
- Change Management
- Management
- Call Centers
- Forecasting
- Business Intelligence
- Program Management
- Start-ups
- Strategy
- Product Management
- Coaching
- Business Strategy
- Business Development
- Cross-functional Team Leadership
- Outsourcing
- BPO
- Business Process Improvement
- Sales
- Analytics
- Team Leadership
- Team Management
- Quality Assurance
- Analysis
- Budgets
- Mergers & Acquisitions
- Strategic Partnerships
- Strategic Planning
- Account Management
- Customer Relationship Management (CRM)
- Cross Functional Team Leadership
- Microsoft Office
- Start Ups
- Financial Services
- Mergers and Acquisitions
- Teaching
Tim Kim Summary
- Tim Kim, based in Los Angeles, CA, US, is currently a AVP Call Center at Orange County's Credit Union. Tim Kim brings experience from previous roles at Solugenix, Wag Labs Inc., Public Storage and Experian Consumer Direct. Tim Kim holds a 1989 - 1992 Bachelor of Science in Microbiology, Chemistry @ University of Louisiana at Lafayette. With a robust skill set that includes Call Center, Performance Management, Customer Service, Leadership Development, Training and more. Tim Kim has 3 emails and 1 mobile phone numbers on RocketReach.
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