Tim Heddlesten Email & Phone Number
Director Of Support Services @ Jirav
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Tim Heddlesten Location
- Austin, TX, US
Tim Heddlesten Work
- 2021 -now Director Of Support Services @
- now
- 2021 -now Director of Support Services @
- 2020 -2021 Director Technical Support @
- 2014 -2020 Senior Manager, Technical Support @
- 2013 -2014 Manager, Application System Administration and Development @
- 2011 -2013 Director, Global Support and Operations @
- 2011 -2011 Senior Manager, Business System Analysis @
- 2005 -2011 Senior Manager, Applications Support @
- 2003 -2005 Senior Manager, Customer Support @
- 2002 -2003 Support Manager @
- 2002 -2002 Senior Project Manager @ Electronic Evidence Discovery
- 2000 -2001 Manager of Global Customer Services Operations @
- 1996 -2000 Manager of Technical Support @
- 1996 -1996 Solutions Support Engineer @
- 1994 -1996 Technical Support Analyst @
- 1991 -1994 Strategic Account Representative @ Northwest Telecommunications
- 1990 -1991 Customer Service Representative @ Fox Telecommunications
Tim Heddlesten Education
- University of Washington
Bachelor of Arts (Economics)
1987-1990
Tim Heddlesten Skills
- Client Relations
- Customer Service Management
- Troubleshooting
- Analytical Skills
- Business Development
- Operations Management
- Matrix Management
- Technical Support
- Business Process
- ITIL
- SaaS
- Program Management
- Salesforce.com
- Process Improvement
- Enterprise Software
- Project Management
- Requirements Analysis
- Telecommunications
- SDLC
- Leadership
- Management
- Cross-functional Team Leadership
- Business Analysis
- Start-ups
- Strategic Planning
- Team Building
- Change Management
- E-commerce
- Team Management
- Cloud Computing
- Call Centers
- PMO
- Requirements Gathering
- Integration
- CRM
- Vendor Management
- Business Intelligence
- Product Management
- Customer Relationship Management (CRM)
- Microsoft Excel
- System
- P&l
- System Integrators
- Product Design
- JavaScript
- Net
- Artifacts
- Call Logging
- Microsoft SQL Server
- Issue Resolution
- Marketing
- Methodology
- Android
- VBScript
- Tactical Execution
- Force Management
- Software Deployment
- Insurance
- Websphere
- Maintenance Agreements
- Account Management
- Solution
- Java
- Fortune 500
- Support Engineers
- Customer Satisfaction
- Oracle
- TIBCO
- Remodeling
- Strategy
- MySQL
- Embedded Systems
- Windows NT
- Strategic Sales
- Microsoft Office Sharepoint Server
- Nuance
- Succession Planning
- Mercator
- Suite
- Motorola
- Hardware
- Documentum
- T Mobile
- Internal Audit
- Renewal
- Surveying
- Litigation
- Row
- Onyx
- Provisioning
- Conflict
- Windows XP
- Workflow
- Msn
- Seibel
- Budgets
- Virtual Teams
- Offerings
- High Profile
- Offshore
- Usa
- Seattle
- Customer Service
- Cost Control
- IT Operations
- Budgeting
- eWFM
- HTML
- Syclo
- Start Ups
- Vendors
- Product Development
- E Commerce
- Project Teams
- Application Support
- Wireless
- BMC Remedy
- Predictive Dialers
- Google Search Appliance
- Systems Analysis
- Customer Support
- Content Management
- Collaborating
- Law Firms
- Business Services
- Reports
- Database Design
- Sales
- ASP
- Rate
- Envision
- Labor Issues
- Temporary Placement
- Resolving Issues
- Unix
- Singapore
- Incident
- Basics
- Demonstration
- Branding
- Project
- Team Leadership
- Weblogic
- Operating Systems
- Alarm Systems
- Software Lifecycle
- Retail
- Administering
- Centers of Excellence
- Forensic Analysis
- Databases
- Trust
- Back Office
- Business Requirements
- Information Quality
- Microsoft Office
- Key Performance Indicators
- Escalation
- Results Driven
- Economics
- Windows 95
- Supply Chain
- Operations
- Lombardi
- Negotiation
- Timelines
- Schedules
- PKMS
- Root Cause
- Telephony
- Project Planning
- Customer Relationship Management Crm
- London
- Attainment
- Workshops
- High Impact
- Situational Leadership
- Middleware
- Applications
- VAR
- Avaya Technologies
- Business Systems
- Deployed
- Support Teams
- Training
- Integrated Services
- SharePoint
- Cross Functional Team Leadership
- Quality Control
- Sydney
- XML
- Electronic Evidence
- Revenue
- Sales and Marketing
- Quarter
- Software
- Customer Relationship Management
Tim Heddlesten Summary
- Tim Heddlesten, based in Austin, TX, US, is currently a Director Of Support Services at Jirav. Tim Heddlesten brings experience from previous roles at Service Strategies, Jirav, Hid Global and Tableau Software. Tim Heddlesten holds a 1987 - 1990 Bachelor of Arts in Economics @ University of Washington. With a robust skill set that includes Client Relations, Customer Service Management, Troubleshooting, Analytical Skills, Business Development and more. Tim Heddlesten has 1 emails and 2 mobile phone numbers on RocketReach.
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