Senior Vice President, Operations @ (June 2019 - January 2020)
Vice President of Operations @ (January 2014 - May 2019)
Sr Director of Client Services @ (July 2011 - December 2013)
Sr Director of Operations @ (May 2010 - June 2011)
Director of Account Operations @ (December 2005 - April 2010)
Business Unit Director @ (May 2001 - November 2005)
Business Analyst @ (September 1997 - April 2000)
Tim Fabrizio Education
Albion College
Bachelor Of Arts (Biology, Chemistry)
1993-1997
Tim Fabrizio Skills
Account Management
Acquisition Integration
Agentic AI Development
Android Development
Application Programming Interfaces (API)
Artificial Intelligence (AI)
Automation
BPO
Business Operations
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Center Administration
Call Center Development
Call Centers
Contact Centers
Corporate Accounting
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service Management
Customer Service Operations
Five9
Genesys
Inbound Marketing
Leadership
Lean Six Sigma
Management
Mergers & Acquisitions (M&A)
Mobile Application Development
Negotiation
Offshore Management
Offshoring
Operational Excellence
Operations Management
Outsourcing
P&L Management
Performance Management
Process Improvement
Profit & Loss Management
Program Management
Salesforce.com
Service Delivery
Team Leadership
Team Management
Twilio
Vendor Management
Workforce Management
iOS Development
jobber
Tim Fabrizio Summary
Tim Fabrizio, based in Detroit, MI, US, is currently a Senior Vice President, ResultsCX at ResultsCX. Tim Fabrizio brings experience from previous roles at STARTEK and Dialogue Marketing. Tim Fabrizio holds a 1993 - 1997 Bachelor Of Arts in Biology, Chemistry @ Albion College. With a robust skill set that includes Account Management, Acquisition Integration, Agentic AI Development, Android Development, Application Programming Interfaces (API) and more. Tim Fabrizio has 3 emails and 1 mobile phone numbers on RocketReach.
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