2025 -
now Senior Director of Commercial Operations and Chief of Staff @
2025 -
2025 Director of Commercial Operations @
2022 -
2024 Director of Customer Experience @
2018 -
2022 Global Director of Customer Experience @
2017 -
2018 Customer Care Manager, Americas @
2014 -
2017 Global Danaher Business System Leader @
2011 -
2014 Senior Manager of Customer Care, North America @
2008 -
2010 Senior Manager of Service and Quality, North and Central America @
2004 -
2008 Senior Manager of Service, North America @
2001 -
2004 Project Manager @
1999 -
2000 Quality Manager @
1998 -
1999 Process Engineer and Product Manager @
1996 -
1998 Technical Installation Advisor @
1992 -
1996 Product Manager @
Tim Chu Education
The Ohio State University
B.S (Aeronautical and Astronautical Engineering)
1987
-
1991
Tim Chu Skills
Operational Efficiency
CSM
Operational Planning
Contact Center Technology
Business Case Preparation
Service Levels
Performance Metrics
Quality Measures
Communication Training
Bid Processes
Oral Communication
Multi-Site Operations
Resource Allocation
Goal Setting
Business Continuity
Team Motivation
Homebuilding
Coaching
Morale
Strategic Initiatives
Order Management
Business Leadership
Presentation Skills
Presentations
Communication
Build Strong Relationships
Streamlining Operations
Service Operations
Multi-site
Engagement Management
Data-driven Decision Making
Contact Center Operations
Team Performance
Key Performance Indicators
Relationship Building
Processes Development
Executive Leadership
Escalations Management
Customer Success
Six Sigma
Process Improvement
Cross-functional Team Leadership
Consumer Electronics
Product Management
Project Management
Product Development
Medical Devices
Quality Management
Team Building
Strategic Planning
Program Management
Account Management
Outsourcing
Call Centers
Operations Management
Leadership
Start-ups
Sales Operations
CRM
Team Management
Process Engineering
Software Documentation
Customer Satisfaction
Forecasting
B2B
Budgets
Competitive Analysis
Vendor Management
Product Marketing
Management
Employee Training
Manufacturing
Business Process Improvement
Business-to-Business (B2B)
Budgeting
Microsoft Word
Cross Functional Team Leadership
Development
Retail
Team Development
Business Development
SQL
Business to Business B2b
Microsoft Excel
DevOps
Service Management
Strategy
PMP
Marketing Strategy
Start Ups
Business to Business
Tim Chu Summary
Tim Chu, based in Indian Trail, NC, US, is currently a Senior Director of Commercial Operations and Chief of Staff at Nutramax Laboratories. Tim Chu brings experience from previous roles at Nutramax Laboratories, JELD-WEN, Inc., Honeywell and CIRCOR International, Inc.. Tim Chu holds a 1987 - 1991 B.S in Aeronautical and Astronautical Engineering @ The Ohio State University. With a robust skill set that includes Operational Efficiency, CSM, Operational Planning, Contact Center Technology, Business Case Preparation and more. Tim Chu has 2 emails and 1 mobile phone numbers on RocketReach.
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