TI Cloud Information

TI Cloud Inc. is China’s largest provider of customer contact solutions deployed in public clouds (SaaS solution) as measured by revenue in 2020, with a market share of 10.2%, according to the CIC Report. We offer a broad array of cloud-native customer contact solutions, which are communication solutions that enable enterprises to engage in multi-channel customer interactions. Our solutions, rooted in our cloud-native, secure and reliable platform, empower businesses to create exceptional customer communication experiences and intelligize their way of conducting sales, marketing, customer service, and other business functions. In 2020, we facilitated over 2.3 billion interactions in the form of voice calls, SMS messages and text chat between businesses and their customers across multiple channels, helping increase their productivity and efficiency. With our relentless pursuit of excellence, we have built a broad, high-quality, and loyal client base across diverse industries, including technology, education, insurance, automobile, travel, housing, and healthcare, to name a few.