Payment Experience Specialist @ (March 2021 - March 2023)
Payment Experience Associate @ (November 2019 - March 2021)
Operations and Customer Success Executive @ Tenopy (October 2017 - November 2019)
USS Attraction Operations Crew @ (March 2015 - February 2016)
Thu Luong Education
James Cook University
Bachelor of Business (Hospitality and Tourism Management)
2016-2017
Nanyang Polytechnic
Diploma (Hospitality and Tourism Management)
2013-2016
Thu Luong Skills
Banking
Business Operations
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Data Analysis
Google Suite
Leadership
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Project Management
Public Speaking
Standard Operating Procedure (SOP)
Start-up Environment
Strategic Partnerships
Team Building
Teamwork
Time Management
Training
Training Manuals
Travel & Tourism
Zendesk
Thu Luong Summary
Thu Luong, based in Singapore, is currently a Payment Operations Specialist, Pay-Ins at Flywire. Thu Luong brings experience from previous roles at Flywire, Tenopy and Resorts World Sentosa. Thu Luong holds a 2016 - 2017 Bachelor of Business in Hospitality and Tourism Management @ James Cook University. With a robust skill set that includes Banking, Business Operations, Customer Experience, Customer Experience Management, Customer Relationship Management (CRM) and more. Thu Luong has 1 emails on RocketReach.
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